Despatch Shift Lead

Mller UK & Ireland; Worcester; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

Annual leave 276 hours

Healthcare cash plan

Life assurance (4x salary)

Pension scheme

Mller Rewards platform

Training & development

Career progression

Job summary

Mller Milk & Ingredients in Worcester, UK, is seeking a Shift Lead for our Despatch operation (Droitwich) on 4 on 4 off days and nights. Lead frontline teams to deliver safety, service, quality and performance targets while building capability and driving continuous improvement.

The role emphasizes coaching, problem solving, and collaboration across functions to raise performance and adherence to health and safety standards.

Qualifications

• Experience in Despatch, Logistics, Warehouse, Distribution or Transport.
• Previous leadership or supervisory experience in fast-moving operation.
• Strong coaching and people development skills.
• Excellent problem-solving and communication abilities.
• Continuous improvement mindset with passion for delivering results.

Responsibilities

• Lead and develop frontline teams to achieve operational targets.
• Coach team members to solve problems and improve performance.
• Manage performance reviews, development plans and employee relations.
• Drive a culture of Operational Excellence and continuous improvement.
• Use PDCA methodology to identify and resolve issues.
• Collaborate with other functions to improve overall business performance.
• Identify improvement opportunities and lead measurable initiatives.
• Promote high standards of health, safety and compliance.

Job description

Despatch Shift Lead

Date Posting: 2026-09-21T04:42:58

Location: Worcester, Worcestershire, GB, WR1 3

Employment Type: Any

Closing Date: 2026-10-21T03:35:24.31

Job Description

Shift Lead - Despatch Droitwich | 4 on 4 off Days & Nights | Permanent

Are you a people-focused operational leader looking for your next challenge in a fast-paced logistics environment? Mller Milk & Ingredients is recruiting a Shift Lead within our Despatch operation at Droitwich. This is an opportunity to lead a frontline team, drive operational performance, and play a key role in delivering service excellence across our logistics function.

What You'll Be Doing

As a Shift Lead, you'll be responsible for leading your team to deliver safety, service, quality and performance targets while developing individual capability and driving continuous improvement across the operation. Key responsibilities include:

• Leading and developing frontline teams to achieve operational targets.
• Coaching team members to solve problems and improve performance.
• Managing performance reviews, development plans and employee relations matters.
• Driving a culture of Operational Excellence and continuous improvement.
• Using problem-solving tools and PDCA methodology to identify and resolve issues.
• Working collaboratively with other functions to improve overall business performance.
• Identifying improvement opportunities and leading initiatives that deliver measurable results.
• Promoting high standards of health, safety and compliance across the operation.

What We're Looking For

We're looking for a confident and engaging leader who can inspire others, make decisions at pace and drive performance through their team. You'll ideally have:

• Experience within a Despatch, Logistics, Warehouse, Distribution or Transport environment.
• Previous leadership or supervisory experience in a fast-moving operational setting.
• Strong coaching and people development skills.
• Excellent problem-solving and communication abilities.
• A continuous improvement mindset with a passion for delivering results.
• The ability to influence, engage and motivate others.

What's in it for You?

• Up to 10% annual bonus
• 276 hours annual leave (inclusive of bank holidays)
• Healthcare cash plan
• Life assurance (4x salary)
• Pension scheme with company contributions
• Access to Mller Rewards platform with discounts and savings across hundreds of retailers
• Ongoing training and development opportunities
• Career progression opportunities within one of the UK's leading food manufacturers

If you're ready to lead from the front, develop high-performing teams and make a real impact within a growing logistics operation, we'd love to hear from you.