Shift Lead (Process Department)

Müller Group; Droitwich Spa; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Competitive pension scheme

Life Assurance 4x salary

33 days leave incl. bank holidays

Healthcare cash plan

Müller Rewards discounts

Career progression opportunities

Supportive working environment

Long-term career opportunities

Job summary

Müller Group is seeking a Shift Lead for the Droitwich Dairy to lead the Process Department on a 4 on/4 off pattern (days and nights). You will coach and develop a high-performing team, drive operational excellence, and ensure safety, quality and cost targets are achieved.

As a key leader, you will implement continuous improvement initiatives, develop team capabilities, and promote a culture of accountability and engagement across the shift.

Qualifications

• Proven leadership experience in Food Manufacturing, FMCG, or Production environments.
• Strong people management and coaching capabilities.
• Experience managing performance, development, and employee relations matters.

Responsibilities

• Lead and develop a team to consistently hit operational targets.
• Create and implement individual development plans for staff growth.
• Coach and mentor frontline colleagues to improve performance.
• Manage performance, engagement, attendance and ER matters professionally.
• Drive continuous improvement using OE principles and methodologies.
• Identify waste, improve efficiency, and optimise processes.
• Use PDCA tools to identify root causes and implement solutions.
• Collaborate with cross-functional teams on business-wide initiatives.
• Maintain high health, safety and food safety standards within the dept.

Skills

Leadership

People management

Coaching

Operational excellence

Problem solving

Communication

Stakeholder mgmt

CI methodologies

Job description

Droitwich Dairy | Permanent, Full-Time
Shift Pattern: 4 on 4 off (Days & Nights: 07:00-19:00 / 19:00-07:00)

Join Our Team at Müller Droitwich

We're looking for a Shift Lead to join our Process Department at our flagship Droitwich Dairy. This is an exciting opportunity to lead, coach and develop a high-performing Process team, driving operational excellence whilst ensuring the highest standards of safety, quality, service and cost performance.

As a key leader within the operation, you'll play a pivotal role in developing your team, enhancing performance, and delivering continuous improvement initiatives that support our business objectives.

This role would suit an experienced people leader from a Food Manufacturing, FMCG or Manufacturing environment who is passionate about developing others and creating a culture of accountability, engagement and continuous improvement.

What You'll Be Doing

• Leading and developing a team to consistently deliver operational targets.
• Creating and implementing individual development plans to support employee growth and succession planning.
• Coaching and mentoring front-line colleagues, empowering them to solve problems and improve performance.
• Managing performance, engagement, attendance and employee relations matters effectively and professionally.
• Driving a culture of continuous improvement through Operational Excellence principles and methodologies.
• Identifying opportunities to eliminate waste, improve efficiencies and optimise processes.
• Using problem-solving tools and PDCA methodologies to identify root causes and implement sustainable solutions.
• Collaborating with cross-functional teams to deliver business-wide improvement initiatives.
• Maintaining high standards of health & safety, quality and food safety within the department.
• Leading by example through a proactive "Go, Look, See" approach on the shop floor.

What We're Looking For

• Proven leadership experience within a Food Manufacturing, FMCG or Production environment.
• Strong people management and coaching capabilities.
• Experience managing performance, development and employee relations matters.
• Excellent problem-solving and decision-making skills.
• Passion for continuous improvement and operational excellence.
• Ability to engage, motivate and develop teams to achieve outstanding results.
• Strong communication and stakeholder management skills.
• Experience of continuous improvement tools and methodologies would be advantageous.

What We Offer

• Annual bonus opportunity of up to 10%
• Competitive pension scheme
• Life Assurance at 4x annual salary
• 33 days annual leave including bank holidays
• Healthcare cash plan
• Access to Müller Rewards, offering discounts across hundreds of retailers
• Career development and progression opportunities within a leading UK food manufacturer
• Supportive and collaborative working environment
• Long-term career opportunities with a well-established and growing business

Why Müller?

At Müller, we’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don’t meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we’re happy to support you.

#hiring