Despatch Shift Lead

Müller UK & Ireland; Hampton Lovett; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Up to 10% annual bonus

276 hours annual leave

Healthcare cash plan

Life assurance (4x salary)

Pension scheme with company contribute

Müller Rewards platform

Training & development

Career progression

Job summary

Müller Milk & Ingredients is seeking a proactive Shift Lead for the Despatch operation in Droitwich. You will guide frontline teams to meet safety, service, quality and performance targets while developing capability and driving continuous improvement across the operation.

The role requires leadership experience in despatch/logistics, strong coaching ability and a relentless focus on performance and safety. A competitive package includes bonus potential and comprehensive benefits.

Qualifications

• Experience in Despatch/Logistics or similar fast-moving environment.
• Past leadership or supervisory experience in ops settings.
• Strong coaching and people development skills.
• Excellent problem-solving and communication abilities.
• A continuous improvement mindset with delivery focus.
• Ability to influence, engage and motivate others.

Responsibilities

• Lead frontline teams to achieve operational targets.
• Coach team members to solve problems and improve performance.
• Manage performance reviews and development plans.
• Drive a culture of operational excellence and continuous improvement.
• Use PDCA tools to identify and resolve issues.
• Collaborate with other functions to improve performance.
• Identify improvement opportunities and deliver measurable results.
• Promote high standards of health, safety and compliance.

Skills

Leadership

Coaching

Problem solving

Communication

Continuous improvement

Tools

PDCA

Job description

Shift Lead - Despatch

Droitwich | 4 on 4 off Days & Nights | Permanent

Are you a people-focused operational leader looking for your next challenge in a fast-paced logistics environment?

Müller Milk & Ingredients is recruiting a Shift Lead within our Despatch operation at Droitwich. This is an opportunity to lead a frontline team, drive operational performance, and play a key role in delivering service excellence across our logistics function.

What You'll Be Doing

As a Shift Lead, you'll be responsible for leading your team to deliver safety, service, quality and performance targets while developing individual capability and driving continuous improvement across the operation.

Key responsibilities include:

• Leading and developing frontline teams to achieve operational targets.
• Coaching team members to solve problems and improve performance.
• Managing performance reviews, development plans and employee relations matters.
• Driving a culture of Operational Excellence and continuous improvement.
• Using problem-solving tools and PDCA methodology to identify and resolve issues.
• Working collaboratively with other functions to improve overall business performance.
• Identifying improvement opportunities and leading initiatives that deliver measurable results.
• Promoting high standards of health, safety and compliance across the operation.

What We're Looking For

We're looking for a confident and engaging leader who can inspire others, make decisions at pace and drive performance through their team.

You'll ideally have:

• Experience within a Despatch, Logistics, Warehouse, Distribution or Transport environment.
• Previous leadership or supervisory experience in a fast-moving operational setting.
• Strong coaching and people development skills.
• Excellent problem-solving and communication abilities.
• A continuous improvement mindset with a passion for delivering results.
• The ability to influence, engage and motivate others.

What's in it for You?

• Up to 10% annual bonus
• 276 hours annual leave (inclusive of bank holidays)
• Healthcare cash plan
• Life assurance (4x salary)
• Pension scheme with company contributions
• Access to Müller Rewards platform with discounts and savings across hundreds of retailers
• Ongoing training and development opportunities
• Career progression opportunities within one of the UK's leading food manufacturers

If you're ready to lead from the front, develop high-performing teams and make a real impact within a growing logistics operation, we'd love to hear from you.

#hiring

You can find out more about Müller and what it's like to work for us by clicking here Careers at Müller UK & Ireland