Despatch Shift Lead

Unternehmensgruppe Theo Müller; Hampton Lovett; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus up to 10%

Annual leave 276 hours

Life assurance (4x salary)

Pension scheme

Müller Rewards platform

Training & development

Career progression

Job summary

Müller Milk & Ingredients is seeking a Shift Lead in our Despatch operation in Droitwich. You will lead a frontline team to deliver safety, service, quality and performance targets across the logistics function.

Ideal candidates have despatch/logistics experience, previous leadership roles, and strong coaching and communication skills, with a continuous improvement mindset to drive measurable results.

Qualifications

• Experience in Despatch/Logistics/Distribution or Transport.
• Leadership or supervisory experience in fast-moving operations.
• Strong coaching and people development skills.
• Excellent problem-solving and communication abilities.

Responsibilities

• Lead frontline teams to meet safety, service, quality and performance targets.
• Coach team members to solve problems and improve performance.
• Manage performance reviews, development plans and employee relations.
• Drive Operational Excellence and continuous improvement initiatives.

Skills

Leadership

Coaching

Problem solving

Communication

Continuous improvement

Influence

Decision making

Job description

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Droitwich | 4 on 4 off Days & Nights | Permanent

Are you a people-focused operational leader looking for your next challenge in a fast-paced logistics environment?

Müller Milk & Ingredients is recruiting a Shift Lead within our Despatch operation at Droitwich. This is an opportunity to lead a frontline team, drive operational performance, and play a key role in delivering service excellence across our logistics function.

What You’ll Be Doing

As a Shift Lead, you’ll be responsible for leading your team to deliver safety, service, quality and performance targets while developing individual capability and driving continuous improvement across the operation.

Key responsibilities include:

• Leading and developing frontline teams to achieve operational targets.
• Coaching team members to solve problems and improve performance.
• Managing performance reviews, development plans and employee relations matters.
• Driving a culture of Operational Excellence and continuous improvement.
• Using problem-solving tools and PDCA methodology to identify and resolve issues.
• Working collaboratively with other functions to improve overall business performance.
• Identifying improvement opportunities and leading initiatives that deliver measurable results.
• Promoting high standards of health, safety and compliance across the operation.

What We’re Looking For

We’re looking for a confident and engaging leader who can inspire others, make decisions at pace and drive performance through their team.

You’ll ideally have:

• Experience within a Despatch, Logistics, Warehouse, Distribution or Transport environment.
• Previous leadership or supervisory experience in a fast-moving operational setting.
• Strong coaching and people development skills.
• Excellent problem-solving and communication abilities.
• A continuous improvement mindset with a passion for delivering results.
• The ability to influence, engage and motivate others.

What’s in it for You?

• Up to 10% annual bonus
• 276 hours annual leave (inclusive of bank holidays)
• Life assurance (4x salary)
• Pension scheme with company contributions
• Access to Müller Rewards platform with discounts and savings across hundreds of retailers
• Ongoing training and development opportunities
• Career progression opportunities within one of the UK’s leading food manufacturers

If you’re ready to lead from the front, develop high-performing teams and make a real impact within a growing logistics operation, we’d love to hear from you.