Desktop Engineer

Career Choices Dewis Gyrfa Ltd; Manchester; Hybrid; GBP 23,000 - 31,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd is seeking a Desktop Support Engineer in Manchester who will provide on-site and remote support for staff, resolving hardware, software, and collaboration issues.

You will work with MECM/SCCM, Active Directory, Entra ID/Azure AD, Intune and Microsoft 365 services, ensuring service levels and strong customer service.

The role emphasizes proactive incident handling, root cause analysis, and coordinating with IT teams and vendors as needed.

Responsibilities

• Provide desktop and laptop hardware and software support to staff.
• Troubleshoot Windows desktops, laptops, and mobile devices.
• Assist with email systems, Teams, and collaboration platforms.
• Manage ticket workflow and ensure timely resolutions.
• Support Microsoft 365 services and related applications.

Skills

Windows troubleshooting

Customer service

Communication skills

Remote support

Team collaboration

Tools

MECM/SCCM

Active Directory

Azure AD

Intune

Microsoft 365

Teams

Exchange Online

Job description

• Manchester Based Salary- £27162.49 Job Description As a Desktop Support Engineer, you will provide desktop support to company employees, both on-site and remotely, for any issues reported.

These will primarily relate to desktop and laptop hardware issues, software faults, email systems, telephony systems, collaboration platforms, and associated in-house applications.

Responsible for maintaining all IT equipment onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations.

Troubleshoot reported faults with Windows desktops, laptops, mobile devices Maintain a high degree of customer service through face-to-face communication, telephone, email, and instant messaging support.

Gather and submit evidence in relation to quarterly and annual security policies, compliance requirements, and external audits.

Maintain close attention to Service Level Agreements (SLAs) and set clear expectations with customers.

Solve complex technical issues and actively participate in continuous improvement initiatives.

Device builds experience using MECM/SCCM. S trong knowledge and hands-on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management Support Microsoft 365 products and services.

Handle incidents and outages, and follow up with root cause analysis (RCA) and improvement plans.

Monitor and manage Incident, Service Requests queue.

Maintain accurate IT asset inventories and oversee hardware lifecycle management.

Support onboarding and offboarding activities, including user account creation, device provisioning, and access reviews.

Coordinate with vendors for warranty repairs, hardware replacements, and technical support.

Support Microsoft Teams, Exchange Online, Outlook, OneDrive, SharePoint Online, and other Microsoft 365 services.

Troubleshoot email, calendar, collaboration, and communication-related issues.

Support meeting room technologies, Teams Rooms, video conferencing equipment, and AV systems.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).