Desktop Engineer

TP; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

TP in the United Kingdom seeks a Desktop Support Engineer to provide effective on-site and remote desktop support for employees, covering hardware, software, email systems, and collaboration tools.

You will manage AD/Azure AD/Intune user and device provisioning, support Microsoft 365 services, maintain asset inventories, and work with vendors for hardware issues while upholding SLAs and security audits.

Qualifications

• Experience supporting Windows desktops/laptops and mobile devices.
• Hands-on with AD/Entra ID/Azure AD and Intune user/group management.
• Familiar with Microsoft 365 suite and collaboration tools.
• Experience in ticket management and SLA compliance.
• On-site and remote support experience is a plus.

Responsibilities

• Provide desktop support to employees, on-site and remotely.
• Maintain IT equipment on-site and assist other IT teams and remote users.
• Handle ticket management, hardware/software support, fault finding, and deployment.
• Troubleshoot issues in Windows environments and collaboration platforms.
• Support Microsoft Teams, Exchange Online, Outlook, OneDrive, SharePoint Online, and other Microsoft 365 services.
• Coordinate with vendors for warranty repairs, hardware replacements.
• Maintain asset inventories and hardware lifecycle management.
• Assist onboarding/offboarding and user provisioning.
• Ensure compliance with security audits and SLAs.

Skills

Active Directory

Azure AD

Intune

Microsoft 365

Windows troubleshooting

Remote support

User management

Ticketing systems

SLA adherence

Job description

Job DescriptionAs a Desktop Support Engineer, you will provide desktop support to company employees, both on‑site and remotely, for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults, email systems, telephony systems, collaboration platforms, and associated in‑house applications.

• Responsible for maintaining all IT equipment onsite and providing hands‑on assistance to other IT teams and users based remotely.
• General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations.
• Troubleshoot reported faults with Windows desktops, laptops, mobile devices
• Maintain a high degree of customer service through face‑to‑face communication, telephone, email, and instant messaging support.
• Gather and submit evidence in relation to quarterly and annual security policies, compliance requirements, and external audits.
• Maintain close attention to Service Level Agreements (SLAs) and set clear expectations with customers.
• Solve complex technical issues and actively participate in continuous improvement initiatives.
• Strong knowledge and hands‑on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management
• Support Microsoft 365 products and services.
• Handle incidents and outages, and follow up with root cause analysis (RCA) and improvement plans. Monitor and manage Incident, Service Requests queue. Maintain accurate IT asset inventories and oversee hardware lifecycle management.
• Support onboarding and offboarding activities, including user account creation, device provisioning, and access reviews.
• Coordinate with vendors for warranty repairs, hardware replacements, and technical support.
• Support Microsoft Teams, Exchange Online, Outlook, OneDrive, SharePoint Online, and other Microsoft 365 services.
• Troubleshoot email, calendar, collaboration, and communication‑related issues.
• Support meeting room technologies, Teams Rooms, video conferencing equipment, and AV systems.