Desktop Support Engineer – Windows, AD & M365

Career Choices Dewis Gyrfa Ltd

Manchester

Hybrid

GBP 23,000 - 31,000

Full time

4 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Career Choices Dewis Gyrfa Ltd is seeking a Desktop Support Engineer in Manchester who will provide on-site and remote support for staff, resolving hardware, software, and collaboration issues.

You will work with MECM/SCCM, Active Directory, Entra ID/Azure AD, Intune and Microsoft 365 services, ensuring service levels and strong customer service.

The role emphasizes proactive incident handling, root cause analysis, and coordinating with IT teams and vendors as needed.

Responsibilities

Provide desktop and laptop hardware and software support to staff.
Troubleshoot Windows desktops, laptops, and mobile devices.
Assist with email systems, Teams, and collaboration platforms.
Manage ticket workflow and ensure timely resolutions.
Support Microsoft 365 services and related applications.

Skills

Windows troubleshooting

Customer service

Communication skills

Remote support

Team collaboration

Tools

MECM/SCCM

Active Directory

Azure AD

Intune

Microsoft 365

Teams

Exchange Online

Job description

Career Choices Dewis Gyrfa Ltd is seeking a Desktop Support Engineer in Manchester who will provide on-site and remote support for staff, resolving hardware, software, and collaboration issues.

You will work with MECM/SCCM, Active Directory, Entra ID/Azure AD, Intune and Microsoft 365 services, ensuring service levels and strong customer service.

The role emphasizes proactive incident handling, root cause analysis, and coordinating with IT teams and vendors as needed.

Get your free, confidential resume review.

or drag and drop your file here.