Desktop Support Engineer – On-Site (Level 1) Training

ESP Global Services Ltd; Oxford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Voucher platform per interests

ESP Learning Platform with paths to‑认证

On call £20/day

Job summary

ESP Global Services Ltd is seeking a Level 1 Desktop Support Engineer to join our on-site team in Witney. You will diagnose and resolve day-to-day hardware, software, OS and connectivity issues, supporting users in a complex technical environment.

You'll gain exposure to enterprise infrastructure, networking hardware and IT processes while building hands-on experience under senior guidance. This role suits an early-career IT professional who enjoys problem solving and direct user interaction.

Qualifications

• 1-3 years IT support experience.
• Strong foundation in desktop support and end-user devices.

Responsibilities

• Install, support and troubleshoot desktops, laptops, monitors, printers and peripherals.
• Provide hands-on PC break/fix and deskside support to end users.
• Support Windows operating systems and desktop applications.
• Resolve basic LAN, Wi‑Fi, VPN and connectivity issues.
• Assist with Active Directory tasks including password resets and account unlocks.
• Support Microsoft Office and antivirus deployments.
• Provide basic support for iOS and Android devices.
• Perform networking and infrastructure support activities under supervision.
• Manage incidents via the ticketing system and meet service levels.
• Escalate complex issues to Level 2 teams.

Skills

Windows desktop

PC hardware

TCP/IP

DNS

DHCP

VPN

RDP

Active Directory

IT ticketing

Customer service

Tools

Microsoft Office

Ticketing system

Job description

ESP Global Services Ltd is seeking a Level 1 Desktop Support Engineer to join our on-site team in Witney. You will diagnose and resolve day-to-day hardware, software, OS and connectivity issues, supporting users in a complex technical environment.

You'll gain exposure to enterprise infrastructure, networking hardware and IT processes while building hands-on experience under senior guidance. This role suits an early-career IT professional who enjoys problem solving and direct user interaction.