IT Support Engineer, Level 1–2 – MSP Onsite/Remote

Elmdale IT Services Ltd; Reading; Sur place; GBP 24 000 - 36 000; Plein temps

Résumé du poste

Elmdale IT Services Limited in Reading is seeking an IT Support Engineer at level 1/2 to provide first and second line support remotely and on client sites, resolving everyday issues and guiding users. You will own tickets, communicate clearly with clients and collaborate with more senior engineers when specialized help is needed.

The role covers Microsoft 365 administration, Windows troubleshooting, networking and school projects.

Qualifications

• Experience in IT helpdesk, desktop support or a similar role.
• Good knowledge of Windows and Microsoft 365.
• Experience troubleshooting hardware, software, printers and peripherals.
• Understanding of IP addressing, DNS, DHCP and Wi-Fi.
• Familiarity with accounts, permissions and Active Directory or Microsoft Entra ID.
• Logical troubleshooting, good organisation and confidence to ask for help.
• Clear communication, patience and a helpful approach to users of all technical abilities.
• Ability to balance priorities and maintain accurate records.
• Willingness and ability to travel to client sites.
• Interest in cloud services, wireless networking or education IT.

Responsabilités

• Provide first and second line support remotely and onsite, resolve everyday issues and assist with installations and maintenance.
• Own tickets, keep clients informed and work with senior engineers when specialist help is needed.
• Assist with client installations, school projects and wireless networking work.
• Log, prioritise and manage tickets in Autotask, with targeted response times.
• Troubleshoot Windows devices, Microsoft 365, applications, printers and connectivity.
• Explain issues clearly, keep users updated and record resolution notes.
• Support Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 services.
• Complete onboarding/offboarding, including accounts, licences and access removal.
• Help users with MFA, password resets and account access.
• Configure and deploy computers, including Intune and Autopilot.
• Support Windows Server and Active Directory where required.
• Install approved applications, updates and peripherals.
• Diagnose wired/wireless issues, including coverage and speeds.
• Troubleshoot TCP/IP, DNS, DHCP and VPN problems.
• Assist with switches and access points installation and testing.
• Support WiFiSurvey. uk projects through site visits and testing.
• Develop survey skills using Ekahau and Sidekick 2; learn about Ruckus, Cambium and secure onboarding.
• Support 3CX systems, handsets and softphones.
• Support school staff with devices, Microsoft 365 and classroom tech.

Connaissances

Windows

Microsoft 365

IT helpdesk

Active Directory / Entra ID

DNS / DHCP

Wi-Fi basics

Outils

Autotask

IT Glue

Intune

Windows Autopilot

Windows Server

Description du poste

Elmdale IT Services Limited in Reading is seeking an IT Support Engineer at level 1/2 to provide first and second line support remotely and on client sites, resolving everyday issues and guiding users. You will own tickets, communicate clearly with clients and collaborate with more senior engineers when specialized help is needed.

The role covers Microsoft 365 administration, Windows troubleshooting, networking and school projects.