Desktop Support Engineer

QUINTESSENTIAL BRANDS UK GROUP LTD; Oxford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

On call £20/day

Job summary

ESP Global Services is seeking a Level 1 Desktop Support Engineer to provide hands-on IT support on-site in Witney. The role involves diagnosing and resolving day-to-day hardware, software, OS and connectivity issues, with a salary of £28,000–£30,000 per year depending on experience and an initial 12-month contract with renewal potential.

You'll handle desktop and peripherals, support AD and VPN, and take part in enterprise infrastructure activities as part of a collaborative technical team.

Qualifications

• 1–3 years IT support experience.
• Strong foundation in desktop support and end‑user troubleshooting.
• Familiarity with Windows desktop environments and hardware.

Responsibilities

• Install, support and troubleshoot desktops, laptops, monitors and printers.
• Provide hands‑on PCs break/fix and deskside support to end users.
• Support Windows OS and desktop applications.

Skills

Windows

PC hardware

Network basics

VPN/RDP

Active Directory

IT ticketing

Customer service

Tools

Ticketing system

Job description

• Location Range Road,Witney,Oxford, OX29 0YL,United Kingdom
• Job Category Desktop Support, Service Desk and IT Helpdesk
• Employee Type ESP - Fixed Term Employee
• Manage Others No

Contact information

• Contact Name Talent Acquisition
• Contact Email [e-mail]

Description

Location: Witney
Salary: £28,000–£30,000 per annum, dependent on experience ( An initial contract of 12 months with the possibility of renewal)
Experience: 1–3 years' IT support experience

Build your IT career in an environment where technology really matters

If you have a strong foundation in desktop support and want your next role to offer more than a conventional office IT environment, this is an opportunity to develop your experience.

Working onsite as part of ESP Global Services, you'll provide hands‑on IT support to users operating in a complex technical environment. You'll gain exposure to enterprise infrastructure, networking hardware and tightly governed IT processes while developing your skills alongside experienced technical teams.

It's an excellent next step for an early‑career IT professional who enjoys solving problems, working directly with users and wants to build broader infrastructure support experience.

What you'll be doing

As a Level 1 Desktop Support Engineer, you'll be one of the first points of technical support onsite, diagnosing and resolving day‑to‑day hardware, software, operating system and connectivity issues.

Your responsibilities will include:

• Installing, supporting and troubleshooting desktops, laptops, monitors, printers and other IT peripherals.
• Providing hands‑on PC break/fix and deskside support to end users.
• Supporting Windows operating systems and desktop applications.
• Resolving basic LAN, Wi‑Fi, VPN and connectivity issues.
• Supporting routine Active Directory activities including password resets, account unlocks and existing group membership.
• Assisting with Microsoft Office, antivirus and company‑specific application deployments.
• Providing basic support for iOS and Android devices.
• Performing Smart Hands activities on networking and infrastructure equipment such as routers, switches, firewalls, racks and cabinets under the direction of senior or remote technical teams.
• Managing incidents and service requests through the ticketing system and working to agreed service levels.
• Escalating more complex infrastructure, network and security issues to Level 2 and specialist teams.

What we're looking for

You’ll ideally have 1–3 years' experience in IT infrastructure, desktop, deskside or end‑user support, together with a practical understanding of:

• Windows desktop environments and PC hardware.
• Hardware installation, diagnostics and troubleshooting.
• TCP/IP, DNS and DHCP fundamentals.
• VPN, RDP and basic network connectivity troubleshooting.
• Active Directory and basic identity administration.
• Enterprise ticketing and incident management processes.

You’ll need strong communication and customer‑service skills, good troubleshooting instincts and the confidence to work independently while knowing when an issue requires escalation.

The role also involves the physical installation and movement of IT equipment, so you must be comfortable undertaking the normal manual‑handling requirements associated with desktop and infrastructure support.

Continuous training and access to our ESP Learning Platform with pathways to certification.

• On call is £20 per day.

About ESP Global Services

ESP Global Services provides IT support and managed services to organisations operating in complex, business‑critical environments around the world.

Our engineers work at the point where technology and operations meet, supporting customers across sectors including aviation and other highly operational environments. Joining ESP gives you the opportunity to develop your technical experience within a global service organisation while making a visible difference to the customers and users you support.

Interested in developing your IT career somewhere a little different?

ESP Global Services is an equal opportunities employer. We welcome applications from suitably qualified candidates and make employment decisions based on skills, experience and suitability for the role, subject to any specific legal, regulatory or customer security requirements applicable to the position.