Desktop EUC L1 Engineer: Onsite & Remote Support

Iron Systems, Inc; Maidenhead; On-site; GBP 32,000 - 52,000; Full time

Job summary

Iron Systems, Inc is seeking an on-site IT Desktop Support professional to manage desktop incidents, imaging, and lifecycle across devices. You will provide deskside and remote support, imaging via PXE, and work with SCCM/Intune, AD and Outlook to maintain security and performance for field users.

The role requires 3–5 years of experience in enterprise IT support, familiarity with ITIL processes, and collaboration with engineering environments. On-site presence in the Maidenhead area is expected.

Qualifications

• Experience with Windows 10/11 OS and imaging using PXE boot.
• Hands-on experience with SCCM/Software Center and Intune.
• Knowledge of AD, BitLocker, and Outlook administration.
• Familiar with ITIL incident/change/problem processes and ServiceNow.
• Experience in remote support, VPN and mobile device support.

Responsibilities

• Manage desktop device incidents end-to-end until resolution.
• Provide IMAC and deskside support services at the site.
• Image desktops and manage hardware/software lifecycle.
• Monitor security profiles and ensure compliance on desktops.
• Deliver VIP deskside support and act as site IT contact when needed.
• Analyze service desk data to identify training or automation needs.

Skills

Windows 10/11 support

Imaging (PXE boot)

SCCM / Software Center

Intune

Active Directory (AD)

BitLocker management

Outlook administration

VPN & mobile device support

ITIL processes (Incident, Change, Sub)

Remote desktop support

ServiceNow

MS Office suite

Lync / Skype for Business

MAC support (nice to have)

Hardware break-fix coordination

Education

Associate degree in electronics

Bachelor's degree preferred

Tools

SCCM

ServiceNow

Remote management tools

PXE boot tools

Active Directory tools

Job description

Iron Systems, Inc is seeking an on-site IT Desktop Support professional to manage desktop incidents, imaging, and lifecycle across devices. You will provide deskside and remote support, imaging via PXE, and work with SCCM/Intune, AD and Outlook to maintain security and performance for field users.

The role requires 3–5 years of experience in enterprise IT support, familiarity with ITIL processes, and collaboration with engineering environments. On-site presence in the Maidenhead area is expected.