IT Support Engineer (Level 1/2) – Onsite & Growth

Elmdale IT Services Limited; Aldermaston; On-site; GBP 26,000 - 36,000; Full time

Job summary

Elmdale IT Services Limited is seeking an IT Support Engineer – Level 1/2 based in Reading, with office-based work and client site visits. You will provide first and second line support remotely and on site, handle tickets in Autotask, and assist with installations, school projects and wireless networking.

The role focuses on Windows, Microsoft 365, network troubleshooting and delivering good customer service. Travel to client sites and ongoing learning in MSP and education IT are encouraged.

Qualifications

• Experience in IT helpdesk, desktop support or a similar role.
• Good knowledge of Windows and Microsoft 365.
• Experience troubleshooting hardware, software, printers and peripherals.
• Understanding of IP addressing, DNS, DHCP and Wi‑Fi.
• Familiarity with accounts, permissions and Active Directory or Microsoft Entra ID.
• Logical troubleshooting, good organisation and confidence to ask for help.
• Clear communication, patience and a helpful approach to users of all technical abilities.
• Ability to balance priorities and maintain accurate records.
• Willingness and ability to travel to client sites.
• Interest in cloud services, wireless networking or education IT.

Responsibilities

• Provide first and second line support remotely and onsite.
• Own tickets, keep clients informed and work with senior engineers when specialist help is needed.
• Assist with client installations, school projects and wireless networking work.
• Log, prioritise and manage tickets in Autotask, with target response and resolution times.
• Troubleshoot Windows devices, Microsoft 365, applications, printers and connectivity.
• Explain issues clearly and record resolution details for future reference.

Skills

IT helpdesk

Windows

Microsoft 365

Printers

Networking basics

AD / Entra ID

Wi-Fi basics

Customer service

Troubleshooting

On-site travel

Tools

Autotask

IT Glue

Intune

Windows Autopilot

3CX

Ekahau

Job description

Elmdale IT Services Limited is seeking an IT Support Engineer – Level 1/2 based in Reading, with office-based work and client site visits. You will provide first and second line support remotely and on site, handle tickets in Autotask, and assist with installations, school projects and wireless networking.

The role focuses on Windows, Microsoft 365, network troubleshooting and delivering good customer service. Travel to client sites and ongoing learning in MSP and education IT are encouraged.