IT Support Engineer - Onsite & Remote (Level 1/2)

Elmdale IT Services Limited; Reading; Sur place; GBP 25 000 - 35 000; Plein temps

Résumé du poste

Elmdale IT Services Limited is seeking a friendly IT Helpdesk Engineer to provide first and second line support remotely and on client sites in Reading. You will own tickets, assist with installations and maintenance, and work with senior engineers on complex faults to keep client systems running smoothly.

The role covers Microsoft 365 services, Windows devices, printers and network connectivity, with opportunities to develop skills in cloud services, wireless networking and education IT.

Qualifications

• Experience in IT helpdesk, desktop support or a similar role.
• Good knowledge of Windows and Microsoft 365.
• Experience troubleshooting hardware, software, printers and peripherals.
• Understanding of IP addressing, DNS, DHCP and Wi‑Fi.
• Familiarity with accounts, permissions and Active Directory or Microsoft Entra ID.
• Logical troubleshooting, good organisation and confidence to ask for help.
• Clear communication, patience and a helpful approach to users of all technical abilities.
• Ability to balance priorities and maintain accurate records.
• Willingness and ability to travel to client sites.
• Interest in cloud services, wireless networking or education IT.
• Exposure to Intune, Autopilot, Entra ID or Windows Server.
• Business Wi‑Fi and switching experience, including Ruckus, Cambium, Ekahau or site surveys.
• Familiarity with Autotask, IT Glue, endpoint security, Microsoft 365 backup or 3CX.
• Basic PowerShell skills.
• CompTIA A+, Network+, Microsoft certifications or equivalent practical experience.

Responsabilités

• Provide first and second line IT support remotely and onsite, resolving common issues and assisting with installations.
• Own tickets, keep clients informed and collaborate with senior engineers on complex faults.
• Assist with client installations, school projects and wireless networking work.
• Log, prioritise and manage tickets in Autotask to meet target response times and resolutions.
• Troubleshoot Windows devices, Microsoft 365, applications, printers and connectivity.
• Support Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 services.

Connaissances

Windows

Microsoft 365

Troubleshooting hardware

Networking basics

AD / Entra ID

Communication

Record keeping

Travel to client sites

Outils

Autotask

IT Glue

Intune

Windows Autopilot

3CX

PowerShell

Windows Server

Ruckus

Cambium

Description du poste

Elmdale IT Services Limited is seeking a friendly IT Helpdesk Engineer to provide first and second line support remotely and on client sites in Reading. You will own tickets, assist with installations and maintenance, and work with senior engineers on complex faults to keep client systems running smoothly.

The role covers Microsoft 365 services, Windows devices, printers and network connectivity, with opportunities to develop skills in cloud services, wireless networking and education IT.