Desktop Support Engineer L2

VIA University College; Worcester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global IT support leader is hiring a Desktop Support Engineer L2 in Worcester, UK. The role requires diagnosing and repairing IT hardware and software issues, alongside managing IT inventory. Ideal candidates will have 2-4 years of experience in hardware repair, strong technical knowledge across multiple operating systems, and excellent communication skills. This position offers a supportive environment with opportunities for growth within a collaborative team as you contribute to IT excellence.

Benefits

Competitive compensation

Supportive environment for growth

Opportunities for continuous learning

Qualifications

• 2 - 4 years of hands-on IT hardware repair and support experience.
• Fluency in English and ability to handle multiple priorities.
• Strong knowledge of OSX, iOS, and Android operating systems.

Responsibilities

• Diagnose, repair, and upgrade IT hardware and software issues.
• Manage IT inventory and maintain records of equipment.
• Prepare regular reports on IT stock status and performance.

Skills

IT hardware repair experience

Technical knowledge of Windows

Customer service skills

Problem-solving mindset

Attention to detail

Education

CompTIA A+ certification

Tools

Microsoft Office

Antivirus tools

Job description

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT Worcester, United Kingdom!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do

• Diagnose, repair, and upgrade IT hardware and software issues on-site, including reading error codes, swapping hardware, and tracing faults using diagnostic tools.
• Manage IT inventory by overseeing ordering, stock control, and maintaining accurate records of all incoming and outgoing equipment.
• Prepare and deliver regular reports on IT stock status, failure trends, and overall inventory performance while assisting other support teams as required.

What You Need

• Only UK citizens can apply for the job.
• 2 - 4 years of hands-on IT hardware repair and support experience, with certifications such as CompTIA A+ or equivalent professional experience.
• Strong technical knowledge of Windows, OSX, iOS, and Android operating systems, as well as Microsoft Office and antivirus tools.
• Proven ability to perform warranty repairs for HP, Dell, and Lenovo devices, including part replacement and defective part management.
• Excellent communication and customer service skills, with fluency in English and the ability to handle multiple priorities independently.
• Attention to detail, problem-solving mindset, and readiness to travel or work staggered shifts as required.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Japan and be at the forefront of IT support excellence!