Desktop Support Analyst – Bank – City London

Project Freelance; Greater London; Sur place; GBP 40 000 - 50 000; Plein temps

Résumé du poste

Onyx-Conseil is seeking a Desktop Support Analyst for a banking client in the City of London. The role requires 5+ years of desktop support experience in banking environments and strong end-user hardware, software, and remote connectivity skills.

You will provide 1st/2nd line support, remote assistance for European users, Active Directory user management, and contribute to service desk delivery and SLA targets.

Qualifications

• 5+ years of desktop support experience in banking environments.
• Experience with desktop deployments and OS refresh cycles.
• Familiarity with ITIL and ticketing systems.

Responsabilités

• Provide 1st/2nd line desktop support and remote connectivity.
• Support remote and European users.
• Work within the Service Desk to deliver services and meet SLA targets.
• Ad-hoc project involvement.

Connaissances

Desktop support

Banking environment

Remote support

1st/2nd line

Root cause analysis

AD User management

SLA targets

VIP support

OS refresh cycles

Outils

Active Directory

Remote Assistance

Windows 7

Office 2013

Description du poste

Desktop Support Analyst – Bank – City London

We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 to 3 level in a banking environment.

You ideally have experience of working within a banking environment and understanding the banking arena.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.

Remote and telephone support of mobile/European users will also be required.

Work within the Service Desk team in supporting and delivering all aspect of services

• 1/2 line support (capable of root cause analysis)
• Remote branch support using Remote Assistance
• Active Directory user starter/leaver process
• Customer facing, support of internal banking staff, VIPs
• Maintenance and support of desktops, laptops, Blackberry’s
• SLA targets
• Ad-hoc project involvement

Main skills required are:

• Experience supporting desktop platforms for banking environments
• Experience in operational deployments. Desktop, operating system refresh cycle
• Service Desk ticket software
• Market data products
• ITIL, Microsoft certifications advantageous
• Maintains industry recognised skills through training or self-study methods

Technical Skills

• Supporting Microsoft operating systems, office suite
• TCP/IP, basic networking skills
• Root cause analysis and remediation

Technologies

• Windows 7
• Office 2013
• Xenapp published applications, support
• Desktop hardware, laptops, Blackberry’s deployments

Salary for this role will be in the region £40K - £50K.

The Client is based in the City London - close to Liverpool Street.