Desktop Support Engineer

Adecco Portugal; Greater London; On-site; GBP 29,000 - 42,000; Full time

Job summary

Adecco Portugal is recruiting for a Desktop Support Engineer for a leading global financial institution in London on a 6-month contract, with a strong likelihood of permanent conversion. The role covers hands-on desktop support, EUC, endpoint management, and TechBar services from Monday to Friday, based in London.

Key responsibilities include supporting Windows environments, SCCM, Citrix/VDI, imaging and device builds, plus ITSM process involvement and continuous improvement.

Qualifications

• Hands-on Desktop Support experience.
• Experience with Windows environments, hardware, software and endpoint devices.
• Experience with SCCM and endpoint management tools.
• Experience with Citrix/VDI environments.
• Strong troubleshooting and incident resolution abilities.
• Excellent customer service and communication skills.
• Familiarity with ITSM processes and continuous improvement.

Responsibilities

• Provide hands-on Desktop Support, EUC and end-user technical assistance.
• Support Windows environments, hardware, software and endpoint devices.
• Work with SCCM and modern endpoint management tools.
• Support Citrix / VDI environments, imaging, device builds and configuration.
• Troubleshoot complex technical issues, manage escalations and resolve incidents.
• Deliver TechBar support and provide a high standard of customer service.
• Work with ITSM processes and contribute to automation and continuous improvement.

Skills

Desktop Support

Windows Environments

End-user Computing

Communication Skills

Troubleshooting

Customer Service

Tools

SCCM

Endpoint Management Tools

Citrix

VDI

Imaging

Job description

We are currently hiring for a Desktop Support Engineer to join our client, a leading global financial institution, on a 6-month contract with a strong possibility of conversion to a permanent position.

This opportunity combines hands-on Desktop Support, end-user computing (EUC), endpoint management and TechBar support. We are looking for candidates who can deliver excellent technical support, troubleshoot complex issues and contribute to an outstanding employee experience in a global, technology-focused environment.

Contract: 6 months, with a strong possibility of permanent conversion

Location: London, Liverpool Street

Working Pattern: Monday–Friday shift rota

Key Responsibilities and Skills:

• Provide hands-on Desktop Support, EUC and end-user technical assistance.
• Support Windows environments, hardware, software and endpoint devices.
• Work with SCCM and modern endpoint management tools.
• Support Citrix / VDI environments, imaging, device builds and configuration.
• Troubleshoot complex technical issues, manage escalations and resolve incidents.
• Deliver TechBar support and provide a high standard of customer service.
• Work with ITSM processes and contribute to automation and continuous improvement.

Who We're Looking For

We welcome applications from candidates with varying levels of Desktop Support experience, from strong hands‑on support professionals to technically experienced engineers with endpoint management expertise. Excellent communication, problem‑solving and customer service skills are essential.

We are committed to building a diverse and inclusive technology team and particularly welcome applications from underrepresented groups in IT. If you have the relevant skills and are looking for your next opportunity within a leading global financial institution, we'd love to hear from you.

Application Process

We use generative AI tools to support our candidate screening process, helping us maintain a fair, consistent and efficient experience for applicants. All final decisions are made by our hiring team, and every application is reviewed with care and attention.

If you haven't heard from us within 48 hours, unfortunately your application has not been successful on this occasion. We may, however, retain your details for suitable future opportunities and contact you accordingly.