Desktop Support Analyst

Actus Search; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Actus Search is seeking a Desktop Support Analyst for our London technology team. You will support 500+ users in a Windows environment, handling on-site and remote work, and respond quickly to incidents with a focus on automation and efficiency.

You'll work with Level 2/3 teams and external vendors, following ITSM processes, and participate in weekend on-call rotations. A strong customer service mindset and prior desktop experience are essential.

Qualifications

• Experience supporting Windows 10 and Windows Server 2012+.
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Responsibilities

• Support 500+ users in a Windows environment on-site and remotely.
• Fix issues quickly and communicate effectively.
• Automate repetitive tasks to improve efficiency.
• Work with Level 2/3 teams and external vendors to resolve complex issues.
• Monitor alerts and resolve degraded or unavailable services before users are affected.
• Follow ITSM runbooks and incident management processes.
• Provide 24x5 support with weekend on-call on a rota.
• Contribute to longer-term infrastructure improvements.

Skills

Windows support

Office 365

Azure

Active Directory

Group Policy

Remote access

Software deployment

Desktop hardware

Customer service

Ticketing

PowerShell

Python

Networking

Linux

Education

Degree in Computer Science or related field

Tools

PowerShell

Python

Job description

Job title: Desktop Support Analyst – Global Investment Firm

Location: London 4 days per week in office

Employment type: Full-time, permanent

The opportunity

Actus Search is working with a leading global quantitative investment manager to hire a Desktop Support Analyst into its London technology team.

You’ll support a global community of 500+ users in a Windows environment, working face to face on site and remotely. This is a high-touch role in a fast-moving trading business. You’ll be expected to fix issues quickly, communicate well and find ways to automate repetitive work.

Your impact

• Supporting users on Windows, Outlook/Exchange and Microsoft Office, both on-premise and in the cloud
• Managing access control through Active Directory and Group Policy
• Resolving remote access and hardware issues
• Providing 24x5 support, plus weekend on-call on a rota
• Handling incidents and requests promptly, following established runbooks and ITSM processes
• Working with Level 2/3 teams and external vendors to fix more complex issues
• Monitoring alerts and fixing failed, degraded or unavailable services before users are affected
• Automating common tasks to improve efficiency
• Working with internal and external teams on longer-term improvements

What you’ll bring

• Strong hands-on experience supporting Windows 10 and Windows Server 2012+
• Detailed knowledge of Office 365 and Azure, including Outlook, OneDrive, SharePoint and DLP
• Solid experience with Active Directory, Group Policy, remote access solutions and software deployment
• Experience installing, troubleshooting and managing desktop hardware
• A strong commitment to customer service, with the confidence to support demanding users
• Able to work with little supervision, keep several priorities moving and follow tickets through to resolution
• Clear written and verbal communication, and a collaborative, team-first approach
• Curious about new technology, and comfortable solving problems you haven’t seen before
• A degree in Computer Science, Engineering or a related field, or equivalent experience
• Scripting in PowerShell or Python
• Networking knowledge
• Exposure to Linux environments

What’s on offer

• Join a highly technical, engineering-led global investment firm
• See the technology behind a fast-paced trading environment
• Room to grow into automation and infrastructure work