Banking Desktop Support Specialist — 1st/2nd Line

Onyx-Conseil; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Onyx-Conseil is seeking a Desktop Support Analyst for a banking client in the City of London. The role requires 5+ years of desktop support experience in banking environments and strong end-user hardware, software, and remote connectivity skills.

You will provide 1st/2nd line support, remote assistance for European users, Active Directory user management, and contribute to service desk delivery and SLA targets.

Qualifications

• 5+ years of desktop support experience in banking environments.
• Experience with desktop deployments and OS refresh cycles.
• Familiarity with ITIL and ticketing systems.

Responsibilities

• Provide 1st/2nd line desktop support and remote connectivity.
• Support remote and European users.
• Work within the Service Desk to deliver services and meet SLA targets.
• Ad-hoc project involvement.

Skills

Desktop support

Banking environment

Remote support

1st/2nd line

Root cause analysis

AD User management

SLA targets

VIP support

OS refresh cycles

Tools

Active Directory

Remote Assistance

Windows 7

Office 2013

Job description

Onyx-Conseil is seeking a Desktop Support Analyst for a banking client in the City of London. The role requires 5+ years of desktop support experience in banking environments and strong end-user hardware, software, and remote connectivity skills.

You will provide 1st/2nd line support, remote assistance for European users, Active Directory user management, and contribute to service desk delivery and SLA targets.