Desktop Support Analyst / 2nd Line Support Analyst

DGH Recruitment Limited; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

DGH Recruitment Limited in London is seeking a Desktop Support Analyst / 2nd Line Support Analyst to provide IT assistance across the firm’s two London offices. You will deliver a great user experience for staff and handle a range of incidents and requests.

The role includes administering the corporate iPhone fleet via Apple Business Manager and Intune MDM, supporting colleagues in person at the Tech Hub, and collaborating with the Global Service Desk to raise knowledge.

Qualifications

• Good troubleshooting and analytical skills.
• Experience with the Microsoft 365 suite (Teams, Exchange Online, SharePoint, OneDrive and Office 365).
• Experience with logging tickets in ITSM call logging software.

Responsibilities

• Administer the corporate iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh
• Dealing with customers in person at the Tech Hub
• Work with co-workers to increase knowledge across the Global Service Desk team

Skills

Troubleshooting

Microsoft 365

Dynamics 365

ITSM ticketing

Tools

Apple Business Manager

Intune MDM

Job description

Desktop Support Analyst / 2nd Line Support Analyst

A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based client on a permanent basis.

Summary

A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer‑facing role, with responsibility for delivering a great user experience to staff.

Desktop Support Analyst / 2nd Line Support Analyst

Key Responsibilities

• Administer the corporate-only iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh
• Dealing with customers in person at the Tech Hub
• Work with co-workers to increase knowledge across the Global Service Desk team

Desktop Support Analyst / 2nd Line Support Analyst

Attributes/Skills

• Good troubleshooting and analytical skills
• Demonstrable understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office 365
• Experience working with Dynamics 365 is highly beneficial
• Experience of logging tickets in ITSM call logging software

Desktop Support Analyst / 2nd Line Support Analyst