Desktop Support Analyst

Manchester City Council; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading city council as a Desktop Support Analyst, where you will support over 9,000 users across various departments. This entry-level role offers a chance to grow in a vibrant environment committed to community and innovation. Enjoy generous benefits, including a local government pension scheme and extensive holiday allowances.

Benefits

Generous holiday allowance

Local government pension scheme

Enhanced parental and carers leave

Discounts on shopping and holidays

Learning and development opportunities

Up to 3 days paid volunteering leave

Qualifications

• Qualified to ITIL or willing to complete training.
• BPSS clearance required.

Responsibilities

• Provide professional, customer-focused technical support.
• Support technical projects and develop customer solutions.

Skills

Service Desk operations

Desktop Support

Active Directory Administration

Basic LAN/WAN support

Education

ITIL certification

Tools

ServiceNow

MECM

MS Endpoint Manager

MS products

Job description

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Key Requirements

• Qualified to ITIL or willing to complete training, with a good practical understanding of core ITIL functions (CM / IM / PM / RM and Configuration Management) and their interaction to support IT and the Business.
• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will need to consent to and comply with BPSS checks, which involve verification of identity, nationality and immigration status, employment history (past 3 years), and a basic criminal record check.

Working Conditions

• Hours: 35 hours per week
• Contract: Permanent
• Closing date: 27 May 2025
• Interview method: Virtual

Role Overview

This role involves supporting the ICT Desktop team, managing computers and systems supporting all Council services and departments. The ICT Service supports over 9,000 users across Manchester City Council network and remotely.

Ideal Candidate

• Experience with Service Desk operations and ServiceNow
• Proficiency in Desktop Support, MS products, operating systems, and applications
• Basic LAN/WAN support knowledge
• Active Directory Administration and experience with MECM and MS Endpoint Manager

Responsibilities

Provide professional, customer-focused technical support, support technical projects, develop customer solutions, and ensure high service standards.

About Manchester City Council

Join a vibrant city committed to innovation, community, and sustainability. Contribute to shaping a brighter future for Manchester.

Benefits

• Generous holiday allowance (up to 26 days + bank holidays, increasing to 31 days after 5 years)
• Local government pension scheme with life cover
• Enhanced parental and carers leave
• Discounts on shopping, holidays, and more
• Learning and development opportunities
• Participation in a Good Employment Charter
• Up to 3 days paid volunteering leave

Inclusive Team

Manchester City Council values diversity and encourages applications from all backgrounds, especially Black, Asian, Minority Ethnic communities, Disabled people, and young people.

Support and Accessibility

• Adjustments for interviews available
• Accessible formats via ReciteMe tool

Additional Information

Applicants must have the right to work in the UK; sponsorship is not available. Successful candidates will undergo pre-employment checks including proof of right to work, references, qualifications, DBS, and possibly BPSS clearance.

For more details or support, contact [e-mail].

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Government Administration