Technical Support Engineer/1st/2nd Line Support Analyst

ZipRecruiter; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity has emerged for a Technical Support Engineer to join a dynamic team in Manchester. This role involves providing essential IT support, assisting with ticket triage, and advocating for end users. Ideal candidates will have experience in Windows Server technologies, Windows 10, and Office 365, along with a solid understanding of telephony systems. This position offers a chance to work in a collaborative environment where your contributions will directly impact user satisfaction and IT service delivery. If you're passionate about technology and helping others, this role is perfect for you!

Qualifications

• Experience in troubleshooting and improving Windows Server technologies and Office 365.
• Desirable ITIL Certification for effective IT service management.

Responsibilities

• Provide end-user IT assistance on core desktop applications and technologies.
• Maintain communication with end users regarding incident progress.

Skills

Windows Server technologies

Windows 10

Office 365

ITIL Certification

Telephony (VOIP)

Job description

Job Description

Technical Support Engineer / 1st / 2nd Line Support Analyst

A fantastic opportunity has arisen for a Technical Support Engineer / 1st / 2nd Line Support Analyst to join our Manchester-based firm on a permanent basis.

Responsibilities and Duties:

1. Provide end-user IT assistance on all core desktop applications and technologies.
2. Assist the Service Desk Delivery Manager in the triage of tickets, including:
3. Serving as the end user advocate, maintaining regular communication with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages.
4. Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system.

Knowledge, Skills and Experience:

• ITIL Certification is desirable.
• Experience working with, troubleshooting, and improving Windows Server technologies, Windows 10, and Office 365.
• Understanding of telephony, including mobile devices and soft telephony (VOIP).

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business.