Desktop Support Analyst

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 32,000; Full time

Job summary

An established industry player is seeking a dedicated desktop support analyst to join their team in Liverpool. This role involves providing essential IT support to ensure smooth operations for all users. The ideal candidate will possess a strong background in IT service management, excellent communication skills, and a commitment to service excellence. With a focus on continual improvement and user satisfaction, this position offers a chance to grow within a supportive environment. If you are passionate about IT and eager to contribute to a respected organization, this opportunity is perfect for you.

Benefits

27 days annual leave plus bank holidays

Group personal pension plan with 7% employer contribution

Interest-free season ticket loan

Life assurance

Annual pay award

Employee assistance programme

Occupational health services

Cycle to work scheme

Corporate eye care scheme

Professional training and development opportunities

Qualifications

• Significant experience in a similar role is essential.
• Strong commitment to developing IT knowledge and skills.

Responsibilities

• Provide support for all RCP IT services to users.
• Handle incidents and service requests effectively.

Skills

IT service operation

Incident reporting

Customer service

Problem-solving

Education

A level or professional standard

ITIL Foundation

CompTIA A+

Microsoft Certified Professional

Job description

Social network you want to login/join with:

Salary: Grade 4 salary band. Appointments for this role will usually be made at £30k (Liverpool) plus £2k market forces premium (MFP).

The Royal College of Physicians (RCP) is recruiting a desktop support analyst to join the team at our Liverpool site.

Purpose and scope of the role

As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include handling incidents or service requests using the incident reporting and request fulfilment processes.

As an RCP desktop support analyst, you should have a can-do, optimistic attitude and a strong working knowledge of IT service operation, transition, and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a dedication to service excellence.

You should have significant experience in a similar role, be educated to A level or professional standard (e.g., ITIL Foundation, CompTIA A+, Microsoft Certified Professional), and have excellent spoken and written English.

Please see the full job description for more information about what we expect from you in this role.

Benefits include:

Working at the RCP comes with many benefits designed to ensure you feel valued and supported. These include:

• 27 days annual leave plus bank holidays
• Group personal pension plan with 7% employer contribution
• Interest-free season ticket loan
• Life assurance
• Annual pay award
• Employee assistance programme – 24/7 advice and support for work-related and home life issues
• Occupational health services, including health assessments and workstation evaluations
• Cycle to work scheme
• Corporate eye care scheme
• Professional training and development opportunities
• Enhanced maternity and paternity pay
• Staff discounts on cinema tickets and high street brands

The Liverpool role is based in a new building in Paddington Village, renowned for its biophilic architecture designed to promote mental and physical wellbeing.

About the RCP

The Royal College of Physicians (RCP), founded in 1518 by King Henry VIII, is a professional membership body for physicians, with over 40,000 members worldwide. We focus on education, improvement, and influencing health and healthcare policies.

We value an inclusive culture and welcome applications from all backgrounds. Our core values include care, learning, and collaboration. Join us to help realize our vision of optimal health and healthcare for all.

How to apply

Please submit your up-to-date CV. For questions about the application process or the role, contact us at [contact details].

Interview date: TBC

Shortlisted candidates will undergo a telephone interview, with successful candidates invited for an in-person interview.

The RCP encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.

We are committed to diversity and inclusion, reflecting the diverse communities we serve.