Information Technology Support Analyst

JR United Kingdom; Liverpool; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to join their dynamic team in Liverpool. This role offers the opportunity to provide essential support to users of IT Business Services within a leading pharmaceutical company. You will be responsible for resolving incidents, managing service requests, and suggesting improvements to existing IT systems. If you have a degree in an IT-related field and experience with desktop support and Microsoft 365, this could be the perfect role for you. Join a forward-thinking organization where your contributions will make a significant impact.

Qualifications

• Degree in IT or equivalent experience required.
• Proven experience in desktop support and Microsoft 365 is essential.

Responsibilities

• Provide support to all users of IT Business Services.
• Log and resolve incidents and service requests.
• Suggest and implement improvements in IT systems.

Skills

IT Support Analyst

Desktop Support

Microsoft 365

Technical Support

ITIL Foundation

User Support

Education

Degree in IT related field

Tools

IT hardware

IT software

Job description

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Information Technology Support Analyst, liverpool

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Client:

Hyper Recruitment Solutions

Location:

liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

ROLE OVERVIEW

Our client is currently looking for an IT Support Analyst to join a leading pharmaceutical company based in Liverpool. As the IT Support Analyst, you will be responsible for providing support to users of all IT Business Services and assisting in the deployment and management of these services.

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the IT Support Analyst will be varied; however, the key duties and responsibilities are as follows:

1. Provide support to all users of the IT Business Services.

2. Log and resolve incidents, service requests, problems, and changes through to a satisfactory resolution.

3. Administer IT Business Services in line with company policy and procedure.

4. Suggest and implement improvements in existing IT systems and procedures.

ROLE REQUIREMENTS:

To be successful in your application to this exciting role as the IT Support Analyst, we are looking to identify the following on your profile and past history:

1. Degree in an IT related field (or equivalent experience.)

2. Proven industry experience in desktop support and Microsoft 365.

3. A working knowledge and practical experience with IT hardware and software installation and management.

Key Words:

IT Support Analyst / IT Service Desk / Desktop Support / Microsoft 365 / IT Business Services / Technical Support / ITIL Foundation / IT Systems / User Support / IT Hardware / IT Software

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.