Desktop Support Analyst

Nexus Jobs; Greater London; On-site; GBP 58,000 - 98,000; Full time

Job summary

Nexus Jobs in the City of London seeks a Desktop Support Analyst with 5+ years in desktop support in banking. You will handle 1st- to 3rd-line support, cover Windows 7 and Office 2013, and support XenApp published applications for internal banking staff and VIPs.

The role includes remote European user support, adherence to SLAs, involvement in deployments and ad-hoc projects, and opportunities to work within a Service Desk team in a permanent, full-time position.

Qualifications

• 5+ years of desktop support experience in 1st-3rd line.
• Banking environment experience preferred.
• Experience supporting banking desktop platforms.
• Experience in OS refresh cycles.
• Familiar with Service Desk software.
• Experience with market data products.
• ITIL and Microsoft certs advantageous.
• Maintain industry-recognised skills through training.
• Strong Windows and Office suite skills.
• TCP/IP and basic networking knowledge.
• Root-cause analysis and remediation skills.
• Experience with Windows 7.
• Experience with Office 2013.
• Experience supporting XenApp published apps.
• Experience with desktops, laptops and Blackberry devices.

Responsibilities

• Provide full user support for desktop and peripheral hardware, applications, network connectivity and remote access.
• Offer remote and telephone support for mobile and European users.
• Work within the Service Desk team to deliver all aspects of service.
• Provide 1st and 2nd line support with root-cause analysis.
• Support remote branches using Remote Assistance.
• Manage the Active Directory user starter and leaver processes.
• Support internal banking staff and VIPs in a customer-facing capacity.
• Maintain and support desktops, laptops, and Blackberry devices.
• Work to SLA targets.
• Participate in ad-hoc projects.

Skills

Desktop Support

Banking Environment

Windows 7

Office 2013

XenApp

Active Directory

ITIL

TCP/IP

Networking

Service Desk

VIP Support

Remote Support

Tools

XenApp

Job description

Salary: £58,000 - 98,000 per year

Requirements:

• We are looking for a Desktop Analyst with at least 5 years of experience in Desktop Support from 1st to 3rd level in a banking environment.
• We ideally want experience working within a banking environment and an understanding of the banking arena.
• We want experience supporting desktop platforms for banking environments.
• We want experience in operational deployments, including desktop and operating system refresh cycles.
• We want experience with Service Desk ticket software.
• We want experience with market data products.
• ITIL and Microsoft certifications are advantageous.
• We want maintained industry-recognised skills through training or self-study methods.
• We want technical skills in supporting Microsoft operating systems and the Office suite.
• We want TCP/IP and basic networking skills.
• We want root cause analysis and remediation skills.
• Experience with Windows 7 is required.
• Experience with Office 2013 is required.
• Experience supporting XenApp published applications is required.
• Experience with desktop hardware, laptops, and Blackberry deployments is required.

Responsibilities:

• We are responsible for full user support, including desktop and peripheral hardware support, application support, network connectivity, and remote connectivity.
• We provide remote and telephone support for mobile and European users.
• We work within the Service Desk team to support and deliver all aspects of service.
• We provide 1st and 2nd line support, including root cause analysis.
• We support remote branches using Remote Assistance.
• We manage the Active Directory user starter and leaver process.
• We support internal banking staff and VIPs in a customer-facing capacity.
• We maintain and support desktops, laptops, and Blackberry devices.
• We work to SLA targets.
• We take part in ad-hoc projects.

Technologies:

• Active Directory
• Hardware
• Support
• ITIL
• Mobile
• Network
• TCP/IP
• Windows
• Nexus

More:

We are recruiting for a Desktop Support Analyst to join our banking client in the City of London, close to Liverpool Street. This is a permanent full-time role in the I.T. & Communications sector with a salary in the region of 40,000 to 50,000. The role sits within the Service Desk team and involves supporting internal banking staff, VIPs, mobile and European users, with opportunities for ad-hoc project involvement.

last updated 36 week of 2026