Desktop Support Analyst - London

Nexus Jobs; Greater London; On-site; GBP 58,000 - 98,000; Full time

Job summary

Nexus Jobs in London is seeking a Desktop Support Analyst to provide end-user support across Europe, with most users in the City of London. The role sits in the Service Support Team and requires hands-on hardware, software install/upgrade, and user training capabilities.

The position follows a 7:30 am–6:00 pm rota, with core hours covered Monday to Friday, and demands strong Cisco/Microsoft platform expertise along with data-centre connectivity experience.

Qualifications

• We require 5 to 8 years of proven Desktop Support experience.
• Experience with hardware builds for PCs and servers.
• Experience with software installations and upgrades.
• Experience handling login permissions and user access control.
• Experience training users in software usage.
• Experience with Cisco and Microsoft platforms.
• In-depth Cisco knowledge: firewalls, switches, routing protocols.
• Experience supporting data-centre and branch inter-connectivity.
• Strong technical skills across networking and security.
• Experience with Cisco multi-layer switches/6500s.
• Cisco certification ideally CCNP.
• Experience with VLAN segregation.
• Experience with McAfee HIPS and Trend Micro.
• Experience with centralised authentication services (AAA).
• Experience with SafeNet Ethernet Encryptor.
• Understanding of DMZ, VSS, failover, OSPF, high availability.
• Security certification is advantageous.

Responsibilities

• Provide desktop support to about 130 users across Europe, many in the City of London.
• Work as part of the Service Support Team.
• Operate a rota covering core hours 7:30–18:00, Mon–Fri.
• Take ownership of issues raised by users and document actions.
• Resolve issues within the Support Team and ensure follow-ups.

Skills

Desktop Support

Cisco networking

Microsoft platforms

Hardware builds

User training

Login permissions

Security concepts

VLAN

Firewall & routing

OSPF & high availability

Tools

Cisco equipment & switches

McAfee HIPS

Trend Micro

SafeNet Ethernet Encryptor

AAA (centralised authentication)

DMZ

OSPF

Job description

Salary: £58,000 - 98,000 per year

Requirements:

• We require at least 5 to 8 years of proven expertise in Desktop Support.
• We require experience in hardware builds for both PCs and servers.
• We require experience with software installations and upgrades.
• We require experience handling login permissions.
• We require experience training users in the use of software.
• We require experience with Cisco and Microsoft platforms.
• We require in-depth knowledge of Cisco, including firewalls, switches, and routing protocols.
• We require in-depth knowledge of supporting data-centre and branch inter-connectivity.
• We require strong technical skills.
• We require experience with Cisco multi-layer switches and routers, including 6500s.
• Cisco certification is ideally required, preferably CCNP.
• We require experience with VLAN segregation.
• We require experience with McAfee HIPS and Trend Micro.
• We require experience with centralised authentication services (AAA).
• We require experience with SafeNet Ethernet Encryptor.
• We require understanding of technologies including DMZ, VSS, failover, OSPF, and high availability.
• Security certification is advantageous.

Responsibilities:

• We provide desktop support to around 130 users across several countries in Europe, with the majority based in the City of London.
• We work as part of the Service Support Team.
• We operate a rota to cover core hours from 7.30 am to 6.00 pm Monday to Friday.
• We take control of issues and problems raised by users.
• We ensure issues are clearly documented and followed up with the appropriate action.
• We resolve issues within the Support Team.
• We handle hardware builds, software installations and upgrades, login permissions, and user training in software use.

Technologies:

• Cisco
• Ethernet
• Hardware
• Support
• Security
• Nexus

More:

We are an international bank with our European Head Office based in the City of London. This is a permanent full-time Desktop Support Analyst role with a salary of 45,000 to 50,000. The role sits within our Service Support Team and supports users across multiple countries in Europe, with most users based in the City of London. Our environment uses Cisco and Microsoft platforms, and the position covers core support hours on a rota basis from 7.30 am to 6.00 pm Monday to Friday.