Helpdesk and Desktop Support Analyst

Onyx-Conseil; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Onyx-Conseil is recruiting a Helpdesk and Desktop Support Analyst for a retail bank in the City of London. The role covers desktop and peripheral hardware support, application support, and network connectivity, with remote support for mobile users.

You'll be part of the Service Desk, performing 1st/2nd line support, and handling Active Directory lifecycle, VIP staff assistance, and desktop OS refresh cycles. On-site presence required 3 days a week.

Qualifications

• 4–5 years experience in desktop support or helpdesk.
• Experience in banking environments preferred.
• ITIL and Microsoft certifications are advantageous.

Responsibilities

• Provide 1st/2nd line support for desktop and peripherals.
• Remote and telephone support for mobile/European users.
• Maintain desktops, laptops and Blackberry devices.
• Manage Active Directory user lifecycle.
• Adhere to SLA targets and contribute to projects.
• Support Citrix XenApp published apps.

Skills

Microsoft OS & Office

Networking basics

Root cause analysis

Tools

Service Desk software

XenApp

Remote Assistance

Job description

Helpdesk and Desktop Support Analyst

Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.

• Work within the Service Desk team in supporting and delivering all aspect of services
• 1/2 line support (capable of root cause analysis)
• Remote branch support using Remote Assistance
• Active Directory user starter/leaver process
• Customer facing, support of internal banking staff, VIPs
• Maintenance and support of desktops, laptops, Blackberry’s
• SLA targets
• Ad-hoc project involvement
• Ideally with experience of supporting desktop platforms for banking environments
• Experience in operational deployments. Desktop, operating system refresh cycle
• Service Desk ticket software
• Market data products
• ITIL, Microsoft certifications advantageous
• Maintains industry recognised skills through training or self-study methods

Technical Skills

• Supporting Microsoft operating systems, office suite
• TCP/IP, basic networking skills
• Root cause analysis and remediation

Technologies

• Windows 7
• Office 2013
• Xenapp published applications, support
• Desktop hardware, laptops, Blackberry’s deployments

Citrix

The salary for this role will be in the range £40K - £55K plus benefits.

The Client is based in the City close to Liverpool Street and Bank stations.

The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.