IT Applications and Infrastructure Support Analyst

Onyx-Conseil; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

Bank in Central London seeks an IT Applications and Infrastructure Support Analyst with 5–10 years hands‑on experience to join a hybrid team. You will handle 1st/2nd line support, incident management, and participate in ongoing IT migrations and lifecycle projects.

Responsibilities include AD management, Citrix XenApp, Windows Server, VMware, and networking tasks, with a focus on SLA delivery and regulatory compliance. Probation may include project work and training opportunities.

Qualifications

• 5–10 years hands‑on experience in IT support (1st/2nd line).
• Strong ITIL framework knowledge and incident management.
• Active Directory administration and security groups handling.
• Citrix XenApp administration and maintenance.
• Windows Server 2012/2016 design, deployment, and support.
• VMware virtualization management.
• Networking basics (TCP/IP, VLAN) and DNS.
• PowerShell scripting for automation.
• VPN setup and maintenance.
• Backup software and recovery procedures.

Responsibilities

• Provide 1st/2nd line IT support, root‑cause analysis, and knowledge base updates.
• Coordinate with London team and external vendors for complex resolutions during migrations and lifecycle projects.
• Maintain up‑to‑date IT data, auditing compliance, and SLA achievement for the support unit.
• Assist with onboarding of IT migrations from legacy systems to new environments.

Job description

IT Applications and Infrastructure Support Analyst

Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands‑on expertise at 2 and 3 level support.

• 1st and 2nd Line Troubleshooting / Root‑Cause Analysis, Documentation write ups for Knowledge Base Articles
• Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users.
• Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high‑standards of operations
• Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects
• Ensure all key data for IT is up‑to‑date, relevant and maintenance to high‑level, to comply with the Bank’s auditing principals and processes.
• Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit

Regulatory Duties:

• Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.
• Report policy / procedure breaches and areas of potential non‑compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies.
• Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches.
• Identify new risks / control gaps within own area and elevate accordingly to your Line Manager and / or regulatory exercises.

• Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period
• As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects
• Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines.
• Proactively seek to complete recommended technical and behavioural competencies training required for your role.

Technical Experience Required:

• Exposure to Market Data, Bloomberg, Trader Support
• Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).
• Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.
• Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm
• Windows Server Environment 2012/2016 - design, deployment, maintenance and support.
• VM‑Ware virtualisation environments.
• Backups (various and ability to use different applications).
• Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI)
• Router maintenance - wireless configuration, installation and setups.
• PowerShell to a competent level (backup/azure/EMC).
• VPN Administration and Deployment.
• DNS – administration of DNS internal and external.

Salary will be in the range £50K - £65K.

The position is hybrid with 3 days in the office in Central London.