Desk Side and Technology Support Analyst

JR United Kingdom; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading international organization is seeking a Desk Side and Technology Support Analyst in Bristol. The role involves managing incident resolution, deploying new tech, and maintaining high service standards in a professional IT environment.

Qualifications

• 4+ years in corporate IT service management.
• Strong incident and request handling to SLA standards.

Responsibilities

• Ownership of incident resolution and service request fulfilment.
• On-site troubleshooting across hardware, software, and telephony.

Skills

Incident Handling

Customer-Facing Skills

Communication

Tools

ServiceNow

Job description

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Desk Side and Technology Support Analyst, bristol

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Client:

Searchability NS&D

Location:

bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

DESK SIDE AND TECHNOLOGY SUPPORT ANALYST

• Site-based role - 5 days a week in Bristol
• Initial 6-month contract
• 37.5 hours a week
• An active SC clearance is required for the role

ABOUT THE CLIENT:

Our client is a leading international organisation delivering critical technology services across multiple sites. They are known for their professional environment and commitment to excellence in IT operations and support. Due to growing project demands, they are now seeking a Desk Side and Technology Support Analyst to join their team and maintain their high service standards.

THE DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ROLE:

As a key member of the regional 2nd line support team, you’ll take ownership of incident resolution, service request fulfilment, and on-site troubleshooting across hardware, software, and telephony. You’ll deploy new tech, support site setups, and maintain AV and equipment rooms to high standards. You'll also provide reporting, analysis, and act as escalation for complex local tech issues.

DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS:

• 4+ years in corporate IT service management
• Strong incident and request handling to SLA standards
• Confident managing deployments and equipment rooms
• Solid experience with ServiceNow, hardware asset tracking, and reporting
• Driving license (travel between local offices required)
• Excellent communication and customer-facing skills

TO BE CONSIDERED:

Please either apply through this advert or email me directly via [emailprotected] . For further information please call me: 0203 854 0120. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.