Desktop IT Support Engineer - Training & 24/7 Ops

Manpower, Inc.; Hemel Hempstead; Vor Ort; GBP 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Manpower Rewards discounts

MyPath upskilling programme

Zusammenfassung

Hemel Hempstead-based beverage leader is seeking a Desktop IT Support Engineer to deliver hands-on support for laptops, desktops and peripherals while maintaining 24/7 operational readiness. You will work within a global IT team, handling incidents, changes and user training for Microsoft 365 and related applications.

The role emphasises quick problem solving, strong communication, and a proactive customer-focused approach in a fast-moving environment.

Qualifikationen

• Experience in Desktop/IT support or Service Desk.
• Strong knowledge of Microsoft 365 and troubleshooting.
• Experience with end-user devices (mobile, printers, scanners) and peripherals.
• Excellent problem-solving and communication skills.
• Knowledge of ITIL and service management processes.

Aufgaben

• Provide support and troubleshooting for laptops, desktops, mobile devices, and peripherals.
• Manage hardware break & fix and equipment replacements.
• Perform maintenance on printers and hardware servicing.
• Handle local IT IMACD requests (Install, Move, Add, Change, Delete).
• Resolve Microsoft 365 and third-party application issues.
• Deliver Microsoft 365 user workshops and training.
• Support password resets and user administration.
• Assist with local IT projects, office moves and installations.
• Provide mobile/landline telephony and AV support.
• Support meeting rooms and Teams equipment.
• Manage data room access, audits and operational standards.
• Update service requests in ServiceNow.
• Apply ITIL across Incident, Change, Problem, Knowledge, Service Request.

Kenntnisse

Microsoft 365

ITIL

Customer focus

Troubleshooting

End-user support

Mobile devices

Printers and scanners

ServiceNow SNOW

Tools

ServiceNow SNOW

Jobbeschreibung

Hemel Hempstead-based beverage leader is seeking a Desktop IT Support Engineer to deliver hands-on support for laptops, desktops and peripherals while maintaining 24/7 operational readiness. You will work within a global IT team, handling incidents, changes and user training for Microsoft 365 and related applications.

The role emphasises quick problem solving, strong communication, and a proactive customer-focused approach in a fast-moving environment.