Desktop IT Support Engineer

Manpower UK; Hemel Hempstead; On-site; GBP 71,635,000 - 89,544,000; Full time

Benefits offered by this job

28 days paid holiday (pro rata)

Weekly pay

Manpower Rewards discounts

MyPath upskilling programme

Job summary

Manpower UK is recruiting a Desktop IT Support Engineer in Hemel Hempstead to deliver high-quality end-user support across laptops, desktops, mobile devices, printers, and peripherals. You will contribute to 24/7 IT operations, manage service requests in SNOW, and apply ITIL best practices within a fast-paced environment.

The role emphasizes strong Microsoft 365 troubleshooting, hardware maintenance, and user training, with a Monday–Friday shift and a competitive hourly rate.

Qualifications

• Experience in Desktop Support, IT Support or Service Desk.
• Strong knowledge of Microsoft 365 apps and troubleshooting.
• Experience with end-user hardware such as mobile devices, printers and scanners.

Responsibilities

• Provide first-class technical support to end users across a range of devices and technologies.
• Manage hardware break & fix, replacements and servicing activities.
• Perform printer maintenance and hardware servicing.
• Handle IMACD requests (Install, Move, Add, Change, Delete) for hardware and software.
• Resolve issues related to Microsoft 365 and third-party apps.

Skills

Desktop Support

Microsoft 365

Mobile devices

Printers & scanners

ITIL

Communication

Multitasking

Customer focus

ServiceNow

Job description

Desktop IT Support Engineer

Location: Hemel Hempstead, HP2 4TZ

Salary: £25 per hour

Shift Pattern: Monday to Friday, 08:00 - 17:00

Join a Global Drinks Leader We are currently recruiting for a Desktop IT Support Engineer to join our client, a leading beverage company renowned for its portfolio of iconic beer, soft drinks, and energy drink brands. This is an excellent opportunity for an experienced IT professional to support a fast-paced operational environment while gaining valuable experience with a globally recognised organisation.

Key Responsibilities

As a Desktop IT Support Engineer, you will be responsible for providing first-class technical support to end users across a range of technologies and devices, including:

• Providing support and troubleshooting for laptops, desktops, mobile devices, tablets, thin clients, handheld terminals, printers, and scanners
• Managing hardware "break & fix" activities and equipment replacements
• Performing maintenance activities, including printer maintenance and hardware servicing
• Managing bespoke hardware and software IMACD requests (Install, Move, Add, Change, Delete)
• Resolving issues relating to Microsoft 365 and third-party applications
• Delivering Microsoft 365 user workshops and training sessions
• Supporting password resets and user administration
• Assisting with local IT projects, office moves, and installations
• Providing mobile, landline telephony, and audio/visual support
• Supporting meeting rooms, Microsoft Teams equipment, displays, and screens
• Managing local data room access, audits, and operational standards
• Updating and managing service requests within ServiceNow (SNOW)
• Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management
• Supporting a business operation that runs 24/7/365 alongside the wider IT team

What We're Looking For

• Experience within a Desktop Support, IT Support, or Service Desk environment
• Strong knowledge of Microsoft 365 applications and troubleshooting
• Experience working with mobile devices, printers, scanners, and end-user hardware
• Excellent problem-solving and communication skills
• Knowledge of ITIL principles and service management processes
• Ability to manage multiple tasks and priorities in a fast-paced environment
• A proactive and customer-focused approach

What's in it for You?

• 28 days paid holiday (pro rata)
• Weekly pay
• Access to Manpower Rewards, including discounts on days out and experiences
• Free access to the MyPath upskilling programme
• Opportunity to work with a globally recognised organisation
• Gain valuable experience within a dynamic and collaborative IT environment

About Our Client

Our client is a leading beverage company, bringing together a rich heritage in brewing and soft drinks innovation. Operating across the UK and international markets, they offer a diverse portfolio of well-known brands spanning beer, soft drinks, and energy beverages.
With a strong focus on sustainability, quality, and innovation, the business is committed to creating exceptional consumer experiences while reducing its environmental impact. Employees are encouraged to develop their skills, contribute new ideas, and build rewarding careers within a supportive and inclusive culture.