Desktop It Support Engineer

Manpower, Inc.; Hemel Hempstead; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Manpower Rewards discounts

MyPath upskilling programme

Job summary

Hemel Hempstead-based beverage leader is seeking a Desktop IT Support Engineer to deliver hands-on support for laptops, desktops and peripherals while maintaining 24/7 operational readiness. You will work within a global IT team, handling incidents, changes and user training for Microsoft 365 and related applications.

The role emphasises quick problem solving, strong communication, and a proactive customer-focused approach in a fast-moving environment.

Qualifications

• Experience in Desktop/IT support or Service Desk.
• Strong knowledge of Microsoft 365 and troubleshooting.
• Experience with end-user devices (mobile, printers, scanners) and peripherals.
• Excellent problem-solving and communication skills.
• Knowledge of ITIL and service management processes.

Responsibilities

• Provide support and troubleshooting for laptops, desktops, mobile devices, and peripherals.
• Manage hardware break & fix and equipment replacements.
• Perform maintenance on printers and hardware servicing.
• Handle local IT IMACD requests (Install, Move, Add, Change, Delete).
• Resolve Microsoft 365 and third-party application issues.
• Deliver Microsoft 365 user workshops and training.
• Support password resets and user administration.
• Assist with local IT projects, office moves and installations.
• Provide mobile/landline telephony and AV support.
• Support meeting rooms and Teams equipment.
• Manage data room access, audits and operational standards.
• Update service requests in ServiceNow.
• Apply ITIL across Incident, Change, Problem, Knowledge, Service Request.

Skills

Microsoft 365

ITIL

Customer focus

Troubleshooting

End-user support

Mobile devices

Printers and scanners

ServiceNow SNOW

Tools

ServiceNow SNOW

Job description

Desktop IT Support Engineer

Location: Hemel Hempstead, HP2 4TZ
Salary: £25 per hour
Shift Pattern: Monday to Friday, 08:00 - 17:00

Join a Global Drinks Leader

We are currently recruiting for a Desktop IT Support Engineer to join our client, a leading beverage company renowned for its portfolio of iconic beer, soft drinks, and energy drink brands. This is an excellent opportunity for an experienced IT professional to support a fast-paced operational environment while gaining valuable experience with a globally recognised organisation.

Key Responsibilities

• Providing support and troubleshooting for laptops, desktops, mobile devices, tablets, thin clients, handheld terminals, printers, and scanners
• Managing hardware "break & fix" activities and equipment replacements
• Performing maintenance activities, including printer maintenance and hardware servicing
• Managing bespoke hardware and software IMACD requests (Install, Move, Add, Change, Delete)
• Resolving issues relating to Microsoft 365 and third-party applications
• Delivering Microsoft 365 user workshops and training sessions
• Supporting password resets and user administration
• Assisting with local IT projects, office moves, and installations
• Providing mobile, landline telephony, and audio/visual support
• Supporting meeting rooms, Microsoft Teams equipment, displays, and screens
• Managing local data room access, audits, and operational standards
• Updating and managing service requests within ServiceNow (SNOW)
• Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management
• Supporting a business operation that runs 24/7/365 alongside the wider IT team

What We're Looking For

• Experience within a Desktop Support, IT Support, or Service Desk environment
• Strong knowledge of Microsoft 365 applications and troubleshooting
• Experience working with mobile devices, printers, scanners, and end-user hardware
• Excellent problem-solving and communication skills
• Knowledge of ITIL principles and service management processes
• Ability to manage multiple tasks and priorities in a fast-paced environment
• A proactive and customer-focused approach

What's in it for You?

• Weekly pay
• Access to Manpower Rewards, including discounts on days out and experiences
• Free access to the MyPath upskilling programme
• Opportunity to work with a globally recognised organisation
• Gain valuable experience within a dynamic and collaborative IT environment

About Our Client

Our client is a leading beverage company, bringing together a rich heritage in brewing and soft drinks innovation. Operating across the UK and international markets, they offer a diverse portfolio of well-known brands spanning beer, soft drinks, and energy beverages. With a strong focus on sustainability, quality, and innovation, the business is committed to creating exceptional consumer experiences while reducing its environmental impact. Employees are encouraged to develop their skills, contribute new ideas, and build rewarding careers within a supportive and inclusive culture.