Desktop Asset & IT Services Technician (On-Site & On-Call)

Axiom Technologies; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Axiom Technologies in the United Kingdom is seeking an Infrastructure Service Manager responsible for coordinating on-site and on-call end-user support within the desktop computing environment, ensuring timely and accurate service delivery.

The ISM role covers hardware lifecycle, asset inventory, event setups, moves, imaging, and escalation handling, with a focus on working with ITIL processes and cross-team collaboration to deliver high-quality service.

Qualifications

• Experience with desktops, laptops and peripherals.
• Familiarity with ITIL practices and hardware lifecycle processes.
• Ability to work on-site and provide on-call support as needed.

Responsibilities

• Manage hardware inventory and procurement through internal systems.
• Monitor and resolve tickets in service queues.
• Maintain IT and comms rooms.
• Support business changes, employee onboarding/offboarding, and WFH hardware needs.
• Handle escalations, set up training rooms, and participate in special events.
• Perform basic troubleshooting, upgrades, imaging, and peripheral setup.
• Collaborate across teams to deliver a customer-focused, high-quality service.
• Work outside normal business hours and weekends as needed.

Skills

End-user support

Hardware lifecycle management

Troubleshooting

ITIL familiarity

Tools

Ticketing systems

Job description

Axiom Technologies in the United Kingdom is seeking an Infrastructure Service Manager responsible for coordinating on-site and on-call end-user support within the desktop computing environment, ensuring timely and accurate service delivery.

The ISM role covers hardware lifecycle, asset inventory, event setups, moves, imaging, and escalation handling, with a focus on working with ITIL processes and cross-team collaboration to deliver high-quality service.