On-Site IT Support Analyst (L1/L2) — End-User Focus

Axiom Technologies; Amersham; On-site; GBP 25,000 - 38,000; Full time

Job summary

Axiom Technologies in the United Kingdom is seeking a capable on-site IT support specialist to coordinate end-user assistance within the desktop computing environment. You will deliver on-site L1/L2 support for end users, diagnose endpoint and connectivity issues, and manage device lifecycles to ensure users stay productive in a fast-paced site environment.

Strong ITIL discipline, clear communication, and proactive collaboration with site leaders and IT teams are essential; please forward your

Qualifications

• Hands-on IT support experience
• Experience delivering L1/L2 end-user support
• Familiarity with ITIL processes and ticketing systems
• Ability to document solutions clearly and maintain records

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues
• Support device lifecycle management from build to replacement
• Execute site changes and deployments per defined processes and controls
• Maintain accurate asset records and high-quality ticketing in ITSM tools

Skills

ITIL

End-user support

L1/L2 support

Ticketing

On-site support

Job description

Axiom Technologies in the United Kingdom is seeking a capable on-site IT support specialist to coordinate end-user assistance within the desktop computing environment. You will deliver on-site L1/L2 support for end users, diagnose endpoint and connectivity issues, and manage device lifecycles to ensure users stay productive in a fast-paced site environment.

Strong ITIL discipline, clear communication, and proactive collaboration with site leaders and IT teams are essential; please forward your