ISM Technician – Glasgow, England, UK

Axiom Technologies; Glasgow; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Axiom Technologies is seeking a skilled IT Hardware Support Engineer to install, maintain, and troubleshoot computer hardware and related systems, providing end-user support and ensuring smooth IT operations.

The ideal candidate has 8+ years in IT Support / ISM Technician / Desktop Support, strong hardware diagnostics, knowledge of Windows OS and Active Directory, basic networking, and experience with ITSM tools such as ServiceNow, with on-site and remote assistance across the organization.

Qualifications

• 8+ years of experience in IT Support / ISM Technician / Desktop Support.
• Strong knowledge of hardware diagnostics and troubleshooting.
• Experience with Windows OS environments, Active Directory, and basic networking.
• Familiarity with ITSM tools such as ServiceNow or similar ticketing systems.
• Strong problem-solving, communication and user support skills.

Responsibilities

• Manage IT asset inventory, including tracking, allocation, and lifecycle management.
• Hardware troubleshooting and maintenance for desktops, laptops, printers and peripherals.
• Software troubleshooting and support for operating systems, business apps and productivity tools.
• Install, configure, and deploy new hardware and software per standards.
• Support user account management and basic administration in Active Directory.
• Assist with system imaging, device provisioning and OS installations.
• Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).
• Manage tickets through ITSM tools while ensuring SLA adherence.
• Coordinate with vendors and internal teams for hardware replacements and escalations.
• Maintain documentation of IT assets, configurations and support procedures.
• Provide on-site and remote technical support to end users.

Skills

IT Support

Asset management

Hardware diagnostics

Windows OS

Active Directory

Networking basics

ITSM tools

Vendor coordination

Tools

ServiceNow

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Infrastructure Service Management – Overview

Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices, voice equipment, mobile phones, and peripherals, in line with PPM policies. ISM acts as the primary contact for corporate services during move projects and is the escalation point for IMAC-related activities across the region.

The ISM team is responsible for the full hardware lifecycle—receiving, configuring, installing, moving, repairing, and decommissioning desktop assets—as well as maintaining accurate inventory and ensuring adherence to operational procedures. The team also supports event setups, business moves, hardware decommissioning, and post-power-down checks, while ensuring compliance with cost and policy guidelines.

Job Summary

We are seeking a skilled and proactive IT Hardware Support Engineer to install, maintain, and troubleshoot computer hardware and related systems. The ideal candidate will provide technical support to end users, ensure smooth IT operations, and maintain hardware inventory while collaborating with internal teams and external vendors.

Key Responsibilities

Job Description:

We are seeking an experienced ISM Technician with 8+ years of experience in IT support and infrastructure services. The ideal candidate will be responsible for managing IT assets, providing hardware and software support, and ensuring smooth day-to-day IT operations within the organization.
Key Responsibilities:

Manage and maintain IT asset inventory, including tracking, allocation, and lifecycle management of devices.

Perform hardware troubleshooting and maintenance for desktops, laptops, printers, and other peripheral devices.

Provide software troubleshooting and support for operating systems, business applications, and productivity tools.

Install, configure, and deploy new hardware and software as per organizational standards.

Support user account management and basic administration in Active Directory.

Assist with system imaging, device provisioning, and OS installations.

Troubleshoot network connectivity issues, including LAN, Wi-Fi, VPN, IP configuration, DNS, and DHCP.

Manage and update tickets through ITSM tools while ensuring adherence to SLA requirements.

Coordinate with vendors and internal teams for hardware replacements and technical escalations.

Maintain documentation of IT assets, configurations, and support procedures.

Provide on-site and remote technical support to end users.

Required Skills & Qualifications:

8+ years of experience in IT Support / ISM Technician / Desktop Support roles.

Strong knowledge of hardware diagnostics and troubleshooting.

Experience in software installation, configuration, and issue resolution.

Familiarity with IT asset management processes and tools.

Understanding of Windows OS environments, Active Directory, and basic networking concepts.

Experience with ITSM tools such as ServiceNow or similar ticketing systems.

Strong problem-solving, communication, and user support skills.

Job Category

Technical

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