ISM Technician

Axiom Technologies; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Axiom Technologies in the United Kingdom is seeking an Infrastructure Service Manager responsible for coordinating on-site and on-call end-user support within the desktop computing environment, ensuring timely and accurate service delivery.

The ISM role covers hardware lifecycle, asset inventory, event setups, moves, imaging, and escalation handling, with a focus on working with ITIL processes and cross-team collaboration to deliver high-quality service.

Qualifications

• Experience with desktops, laptops and peripherals.
• Familiarity with ITIL practices and hardware lifecycle processes.
• Ability to work on-site and provide on-call support as needed.

Responsibilities

• Manage hardware inventory and procurement through internal systems.
• Monitor and resolve tickets in service queues.
• Maintain IT and comms rooms.
• Support business changes, employee onboarding/offboarding, and WFH hardware needs.
• Handle escalations, set up training rooms, and participate in special events.
• Perform basic troubleshooting, upgrades, imaging, and peripheral setup.
• Collaborate across teams to deliver a customer-focused, high-quality service.
• Work outside normal business hours and weekends as needed.

Skills

End-user support

Hardware lifecycle management

Troubleshooting

ITIL familiarity

Tools

Ticketing systems

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Infrastructure Service Management – Overview

Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices, voice equipment, mobile phones, and peripherals, in line with PPM policies. ISM acts as the primary contact for corporate services during move projects and is the escalation point for IMAC-related activities across the region.

The ISM team is responsible for the full hardware lifecycle—receiving, configuring, installing, moving, repairing, and decommissioning desktop assets—as well as maintaining accurate inventory and ensuring adherence to operational procedures. The team also supports event setups, business moves, hardware decommissioning, and post-power-down checks, while ensuring compliance with cost and policy guidelines.

Key Responsibilities:

• Manage hardware inventory and procurement through internal systems
• Monitor and resolve tickets in service queues
• Maintain IT and comms rooms
• Support business changes, employee onboarding/offboarding, and WFH hardware needs
• Handle escalations, set up training rooms, and participate in special events
• Perform basic troubleshooting, upgrades, imaging, and peripheral setup
• Collaborate across teams to deliver a customer-focused, high-quality service
• Work outside normal business hours and weekends as needed

Experience Required:

• Prior work with financial services clients and understanding of high-pressure, regulated environments (Not Mandatory)
• Strong troubleshooting skills with desktops, laptops, and peripherals
• Familiarity with ITIL practices and enterprise hardware lifecycle processes

Job Category

Technical