Dermatology Pathway Navigator - Flexible Hours

West Hertfordshire Hospitals NHS Trust; Watford; Presencial; GBP 26.000 - 34.000; Jornada completa

Descripción de la vacante

West Hertfordshire Teaching Hospitals NHS Trust is seeking a motivated Band 4 Pathway Navigator to provide administrative support to the Dermatology team. You will manage outpatient and virtual bookings, coordinate patient pathways, and produce clinical correspondence within Trust targets.

The role requires a professional, empathetic approach with patients and clinicians, and the ability to prioritise a busy workload. Core hours are Monday to Friday, 8am–5pm.

Formación

• Previous administrative experience in healthcare.
• Ability to manage a busy workload and prioritise tasks.
• Experience with Cerner and ERS referrals.

Responsabilidades

• Manage outpatient and virtual clinic bookings with scheduling, cancellations and rebookings.
• Prepare and review clinic lists, resolving gaps or clashes.
• Produce accurate clinical correspondence (clinic letters, discharge summaries, prescriptions).
• Process referrals via ERS and ensure triage and progression.
• Support PTL validation and respond to patient and staff queries professionally.

Conocimientos

Administrative experience

Communication skills

Appointment scheduling

Time management

Herramientas

Cerner

ERS referrals

Descripción del empleo

West Hertfordshire Teaching Hospitals NHS Trust is seeking a motivated Band 4 Pathway Navigator to provide administrative support to the Dermatology team. You will manage outpatient and virtual bookings, coordinate patient pathways, and produce clinical correspondence within Trust targets.

The role requires a professional, empathetic approach with patients and clinicians, and the ability to prioritise a busy workload. Core hours are Monday to Friday, 8am–5pm.