Band 4 - Pathway Navigator, Dermatology

West Herts Hospitals; Watford; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust is seeking a motivated and organised administrator to join the Dermatology team in Watford. The role supports consultants and the wider clinical team, handling outpatient bookings, patient pathways, and clinical correspondence within Trust targets.

Core hours are Monday to Friday, 8:00am–5:00pm. Full and part-time options are available and sponsorship is not offered for this role.

Qualifications

• Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
• 4 GCSE (C and above) or equivalent
• AMSPAR
• RSA Stage 3 typewriting, word processing (or equivalent)

Responsibilities

• Provide administrative support to Consultants and the Dermatology team, ensuring work is completed within Trust targets.
• Manage outpatient and virtual clinic bookings, including scheduling, cancelling, and rebooking appointments in line with RTT guidance.
• Prepare and review clinic lists, resolving any gaps or clashes.
• Produce accurate clinical correspondence, including clinic letters, discharge summaries, prescriptions, and blood forms using Cerner.
• Process referrals via ERS, ensuring patients are triaged and progressed appropriately.
• Support PTL validation and expedite delays.
• Act as a point of contact for patients, relatives, and staff, handling queries professionally and empathetically.

Skills

MS Office

Cerner

ERS

Outlook

Data protection

Education

GCSEs (C or above)

AMSPAR

RSA Stage 3 typing

Tools

Cerner

ERS

Outlook

Job description

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Important: West Hertfordshire Teaching Hospitals NHS Trust does not charge any fees at any stage of the recruitment process, including job applications, sponsorship arrangements or employment offers.

If you receive a job offer or recruitment communication and are unsure whether it is genuine, please verify it using the contact details published on this website. Any request for payment should be treated as fraudulent.

Main area Dermatology Grade Band 4 Contract 12 months (12 month secondment/ fixed term from start date)

• Full time
• Part time
• Flexible working

37.5 hours per week (Part time position also available of 18.75 hours) Job ref 360-A-11876

Department name West Herts - General Staffing Site Cross Site Town Watford Salary £29,812 - £32,715 pa pro rata inc. HCA Salary period Yearly Closing 24/11/2026 23:59

Job overview

We are seeking a motivated and organised administrator to join our Dermatology team, providing high-quality support to consultants and the wider clinical team. The role is key to ensuring the smooth running of outpatient services, including managing appointments, coordinating patient pathways, and producing accurate clinical correspondence within Trust targets.
You will be confident managing a busy workload, able to prioritise tasks, and communicate effectively with patients, clinicians, and external stakeholders. A professional, empathetic approach is essential, as the role involves regular contact with patients, some of whom may be distressed.
This is an excellent opportunity to join a supportive and fast-paced team, contributing to the delivery of safe and efficient patient care.
Core hours are Monday to Friday, covering 8:00am to 5:00pm. Full details will be discussed at interview.

please note we are unable to obtain sponsorship for this role.

Main duties of the job

Provide administrative support to Consultants and the Dermatology team, ensuring work is completed within Trust targets. Manage outpatient and virtual clinic bookings, including scheduling, cancelling, and rebooking appointments in line with RTT guidance. Prepare and review clinic lists, resolving any gaps or clashes.
Produce accurate clinical correspondence, including clinic letters, discharge summaries, prescriptions, and blood forms using Cerner. Process referrals via the E-Referral Service (ERS), ensuring patients are triaged and progressed appropriately.
Support Patient Tracking List (PTL) validation and expedite delays. Act as a point of contact for patients, relatives, and staff, handling queries professionally and empathetically. Maintain records, manage inboxes, and undertake general administrative duties while supporting team working.

Working for our organisation

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

If you have a disability or long-term health condition and should you require support or guidance please contact [e-mail]

Detailed job description and main responsibilities

The post holder will provide administrative support to Consultants and the Dermatology service, managing clinic bookings, coordinating patient pathways, and producing clinical correspondence within Trust targets. Responsibilities include managing outpatient and virtual appointments, processing referrals via ERS, preparing clinic lists, and supporting Patient Tracking List (PTL) validation.
The role involves regular communication with patients, relatives, GPs, and multidisciplinary teams, requiring a professional and empathetic approach. The post holder will manage shared inboxes, maintain accurate records using Cerner, and undertake general administrative duties.

There is a full time and a part time post available

Education and qualifications

• Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
• 4 GCSE (C and above) or equivalent
• AMSPAR
• RSA Stage 3 typewriting, word processing (or equivalent)

Knowledge

• Knowledge of good practice and system of work within administrative field.
• Knowledge of Health and Safety in the Workplace
• Understanding of confidentiality/data protection issues
• Proficient in the use of computer software packages, e.g. Word, Excel, Outlook.
• Knowledge of NHS policies
• Knowledge of 18 week pathway process.
• Knowledge of Specialty Range of work procedures and practices; base level of theoretical knowledge
• Knowledge of secretarial or administrative procedures and systems, some of which are non routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving.

Experience

• Previous administration experience.
• Experience in a similar field
• Knowledge of software programs
• Experience of working in an acute hospital setting

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Louise Tomlinson Job title Dermatology Admin Team Lead Telephone number 01923 217139

If you have problems applying, contact

Address West Hertfordshire Hospitals NHS Trust
Recruitment Team
Watford General Hosptial
Vicarage Road
Watford
Hertfordshire
WD18 0HB
Telephone [phone]