Dermatology Pathway Coordinator

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 23,000 - 27,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Band 4 Patient Pathway Coordinator to support Dermatology pathways, including Teledermatology and biologics pathways, ensuring timely investigations, results and treatment-related actions.

You will liaise with clinical and nursing teams, manage inquiries, and maintain accurate patient information while contributing to a patient-centred Dermatology service in a busy NHS trust in London.

Qualifications

• Experience providing specialist administrative support in a medical setting.
• Ability to coordinate pathways and appointment scheduling.
• Excellent organisation and communication skills.
• Proactive in resolving queries and escalating delays when needed.

Responsibilities

• Coordinate Dermatology patient pathways across Teledermatology and Biologics programs.
• Support nursing and clinical teams with pathway actions and coding.
• Maintain accurate patient information and manage inquiries within agreed timeframes.
• Liaise with Patient Access and Scheduling teams to balance complex pathway needs.

Skills

Administrative skills

Coordination

Communication

Problem solving

Education

Administrative qualification

Tools

Microsoft Office

Job description

This is an exciting opportunity to join the wider Dermatology multidisciplinary team as a Band 4 Patient Pathway Coordinator, providing specialist administrative and pathway support across the service. Working closely with clinical,nursingand administrative colleagues, the post holder will play a key role in coordinating the Dermatology-specific aspects of patient pathways, ensuring that investigations, results, treatment-related processes, clinicalcorrespondenceand onward actions are progressed appropriately and efficiently. The PPC will work alongside the Patient Access and Scheduling teams, who manage the routine booking of new and follow-up appointments, with this role providing theadditionalspecialist coordination required to support patients through more complex Dermatology pathways. The post holder will act asan important pointof contact for patients and clinical teams, proactively resolving queries,monitoringoutstanding actionsand inboxeswithin agreedtimeframes,maintainingaccuratepatient information and escalating delays or concerns whereappropriate. The role requires excellent organisation, communication and problem-solving skills andprovidesan opportunity to make a direct contribution to the delivery of a responsive, well-coordinated and patient-centred Dermatology service. To provide additionalspecialist administrative support across the Dermatology service, Patient Pathway Coordinators will work across two core pathway teams, whileretainingflexibility to support the wider service asrequired. One team will primarily support theTeledermatologypathway and Minor Operations (MOPs) coordination and scheduling, ensuringpatientsprogress efficiently through these pathways. The second team will provide dedicated support forsystemic and biologic treatment pathways, nurse-ledtreatmentsand associated coding, working closely with the clinical and nursing teams to ensure pathway actions are completed accurately and promptly. This job description provides a standardised framework for Dermatology PPC roles, promotingconsistency,efficiencyand high-quality patient careacross the service, which are:

• Patient pathway co-ordinator - Tele-dermatology
• Patient pathway co-ordinator - Minor Operations Scheduling
• Patient pathway co-ordinator - Biologics,Systemicand Acnetreatments
• Patient pathway co-ordinator - Nurse Lead Treatments and coding

All posts will undertake a core set of generic Dermatology PPC responsibilities, alongside a specific focus on their designated specialist pathway or area of the service.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.