Deputy Store Manager

Mint Velvet; Harrogate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Discretionary quarterly bonus

Staff discount

Clothing allowance

Job summary

Mint Velvet in Harrogate is seeking a Deputy Store Manager to lead a team and deliver brand-driven KPIs. You will recruit, coach and inspire staff to provide outstanding service while upholding Mint Velvet’s relaxed glamour style.

You’ll manage visual execution, store operations, and omnichannel initiatives, ensure policies are followed, and drive sales, shrinkage control and payroll efficiency, with a competitive salary, 33 days holiday, discretionary bonus, clothing allowance and staff

Qualifications

• Proven experience managing a small team
• Strong people management and customer service
• Ability to recruit and develop a high-performing team
• Demonstrated leadership in retail operations

Responsibilities

• Recruit a dynamic, passionate and committed store team reflecting the brand profile
• Deliver exceptional visual delivery following Mint Velvet’s visual guidelines
• Drive sales, costs, stock loss and payroll targets
• Lead store operations and payroll with a focus on customer service excellence
• Understand and apply data to drive an omnichannel approach

Skills

People management

Leadership

Customer service

Retail operations

Job description

Deputy Store Manager

Department: Retail

Employment Type: Full Time

Location: Harrogate

Description

Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

As a Retail Deputy Store Manager at Mint Velvet, you will lead and motivate your team to achieve a range of brand driven KPIs and key objectives such as, Customer Focus - Visual Excellence – Commerciality - Operations & Communication - Leading the Team...all while living and representing the Mint Velvet brand values.

Our Values:

With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.

The Role

• Know and share the Mint Velvet brand story, understand how it shapes the here and now and influences the future of retail
• Demonstrate outstanding understanding of Mint Velvet’s market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may impact your store
• Recruit a dynamic, passionate and committed store team who reflect the brand profile and foster a high-performing and efficient culture
• Be proactive in driving your own personal development and continually improving your performance
• Achieve exceptional visual delivery which reflects the Mint Velvet visual guidelines; creating a sanctuary of style and service that enhances the customer journey and overall experience in-store
• Follow and adhere to all policies and procedures and run a sound and robust operation
• Achieve remarkable results across sales, costs, stock loss and payroll
• Understand the ever-changing retail landscape and use available data to drive an omnichannel approach

To join our vibrant and fast-growing business...

You’ll need to have proven experience in all areas of the Deputy Store Manager role - having managed a small team, excelling in people management, and able to consistently deliver great service to our loyal Mint Velvet customers. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet style.

You'll be rewarded with...

A competitive salary and great career prospects in a fast paced and growing business, 33 days holiday (including bank holidays), a discretionary quarterly bonus scheme with generous staff discount and clothing allowance.