Senior Style Advisor / Supervisor (21.5 Hours)

Mint Velvet; Birtley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mint Velvet is seeking a passionate store professional to support the Store Manager in daily operations at our Birtley store.

You will uphold Mint Velvet's standards, deliver exceptional customer service, assist with Personal Styling, manage stock, and maintain a visually inspiring environment while growing your leadership skills.

Great team spirit and a love of fashion are essential as you help create the sanctuary of style our customers return to.

Qualifications

• Previous experience as a key holder in fashion retail.
• Love of fashion and excellent customer service.
• Able to work as part of a team and inspire others.
• Willing to uphold Mint Velvet visual standards.

Responsibilities

• Support the Store Manager in all aspects of running the store.
• Open and close the store; manage stock control; maintain a beautiful environment.
• Demonstrate understanding of Mint Velvet’s market position and respond to opportunities or concerns.
• Ensure exceptional customer service, including Personal Styling.
• Achieve exceptional visual delivery reflecting Mint Velvet guidelines.
• Be proactive in personal development and performance.
• Follow policies and run a sound operation.

Skills

Customer service

Visual merchandising

Teamwork

Stock control

Personal styling

Job description

Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

Our Values

With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.

The Role

• Support the Store Manager in all aspects of running the store, including opening & closing, stock control and maintaining a beautiful environment for your team and customers at all times
• Demonstrate outstanding understanding of Mint Velvet’s market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may impact your store
• Ensure exceptional standards of customer service, including in our Personal Styling offering
• Achieve exceptional visual delivery which reflects the Mint Velvet visual guidelines; creating a sanctuary of style and service that enhances the customer journey and overall experience in-store
• Be proactive in driving your own personal development and continually improving your performance
• Follow and adhere to all policies and procedures and run a sound and robust operation

To join our vibrant and fast-growing business...

You’ll ideally have previous experience as a key holder in a fashion retail store, possess a real love of fashion, be able to offer excellent customer service and work well as part of a team. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet style.