Deputy Store Manager

Fortnum & Mason; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

A luxury retail company is seeking a Deputy Store Manager for their Bicester Village location. This role involves leading a diverse retail team, adhering to company standards, and ensuring a world-class customer experience. The Deputy will coach staff, manage KPIs, and collaborate with the Store Manager. Candidates should have experience in team management, HR processes, and strong IT skills. This position offers competitive salary, benefits like store discounts, and opportunities for career development.

Benefits

Competitive salary

Store and restaurant discount

Annual bonus of up to 5%

28 days holidays pro rata

Defined development scheme

Monthly staff shop

Excellent pension scheme

Qualifications

• Experience in managing a skilled and diverse team.
• Knowledge of recruitment and HR functions, within a retail environment.
• Experience in building and nurturing relationships with internal and external stakeholders.
• Strong IT skills, with the ability to interpret financial and business reports.

Responsibilities

• Lead the retail team to deliver an exceptional customer experience.
• Ensure the store meets standards and targets.
• Coach and develop the sales team.
• Communicate trade and KPI reports to the executive team.

Skills

Team management

Recruitment and HR knowledge

Relationship building

Strong IT skills

Job description

Deputy Store Manager - Bicester Village

Lead with Legacy. Inspire with Joy Giving Things.

Excitingly, we are now looking for an outstanding individual with a strong retail background to join us in the role of Deputy Store Manager of our store. Our Deputy Store Manager will continue the tradition of delivering a world class experience to the customers of Fortnum & Mason.

Working in partnership with our Bicester Village Store Manager, our Deputy will ensure the store meets and exceeds Fortnum & Mason's standards and targets, while always adhering to our company objectives, vision and values. In addition, our candidate will coach and develop our sales team, ultimately coordinating, supervising and overseeing the planning, organisation and delegation of work. Also involved in trade and KPI reporting, our Deputy Manager will pull and communicate this information to our executive team, as well as the wider business on a continual basis.

Qualifications

• Experience in managing a skilled and diverse team
• Knowledge of recruitment and HR functions, within a retail environment
• Experience in building and nurturing relationships with internal and external stakeholders
• Strong IT skills, with the ability to interpret financial and business reports

Full flexibility to work varying shift patterns (including early mornings, late nights & weekends)

Benefits

• A competitive salary
• A generous store and restaurant discount of up to 40%
• Annual bonus of up to 5% of annual salary
• 28 days holidays pro rata (inc. bank holidays)
• Defined development scheme to grow your career
• Monthly staff shop
• Excellent pension scheme

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards