Deputy Store Manager

B&M Retail; Gravesend; On-site; GBP 23,000 - 29,000; Full time

Job summary

B&M Retail in Gravesend is looking for a Deputy Store Manager to support the Store Manager, lead on the shop floor, and step in when the manager is away. You will drive sales, uphold standards, and coach a fast-moving team to deliver exceptional customer experiences.

This hands-on role requires flexibility across days, evenings, weekends and holidays. If you thrive in retail and want a clear path to Store Manager, this is your opportunity to grow with a leading value retailer.

Qualifications

• Experience leading a store or team in a fast paced retail environment.
• Proven ability to coach, motivate and develop colleagues.
• Strong focus on customer experience and store standards.

Responsibilities

• Support the Store Manager in driving sales, performance and store standards
• Take ownership of the shop floor, leading by example every day
• Step up to run the store in the Store Manager’s absence
• Lead, coach and motivate your team to deliver their best
• Drive KPIs and identify opportunities to improve performance

Skills

Retail leadership

Team management

Customer service

Communication

Job description

Love retail? Thrive in a fast-paced environment? Ready to step up and support leading a high-performing store?
Join B&M as a Deputy Store Manager in our Gravesend store and play a key role in driving performance, developing people, and keeping our store running at its best!
This is a hands‑on leadership role where you’ll support the Store Manager, take ownership across the shop floor, and step up to lead the store in their absence. As a leader of your store, flexibility across days, evenings, weekends and bank holidays will be essential.

What You’ll Be Doing

• Support the Store Manager in driving sales, performance and store standards
• Take ownership of the shop floor, leading by example every day
• Step up to run the store in the Store Manager’s absence
• Lead, coach and motivate your team to deliver their best
• Drive KPIs and identify opportunities to improve performance

What You’ll Bring

• Experience managing a fast-paced retail or high turnover environment
• A strong team player with the confidence to step up and lead
• A passion for coaching and developing others
• Pride in delivering a great customer experience and high standards
• A hands‑on attitude - ready to get involved in all areas of the store

Why B&M?

There’s never been a better time to join. With over 780 stores and continuing to grow, we’re a business full of energy, opportunity and ambition. Backed by strong leadership and a people‑first approach, this is your chance to build a long‑term retail career, offering you a clear path to Store Manager and beyond.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.