Deputy service manager | Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital NHS Trust; London Borough of Harrow; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in Harrow seeks an enthusiastic Deputy Service Manager for a 1-year fixed-term contract. The role involves ensuring effective patient care delivery, managing projects, and working closely with clinical teams. The ideal candidate will possess strong management skills and a dedication to improving service quality. The position offers a supportive working environment with numerous employee benefits, promoting both staff welfare and patient excellence.

Benefits

24/7 wellbeing support

Employee recognition platform

Salary sacrifice schemes

Qualifications

• Experience in healthcare management is essential.
• Strong communication skills for working with clinical teams.
• Ability to implement service improvement initiatives.

Responsibilities

• Ensure effective delivery of patient care.
• Lead projects to meet performance targets.
• Support clinicians in decision making.

Skills

Patient care focus

Operational management

Project leadership

Job description

Overview

The cancer and complex joints unit at RNOH are looking for an enthusiastic deputy service manager for a 1 year fixed term contract/ secondment due to maternity leave.

The post holder, working closely with the Service Manager, will be responsible for ensuring the efficient and effective delivery of patient care within their Service. The post holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (financial, operational and clinical) are met. The post holder will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures.

Responsibilities

• Working closely with clinicians in order to achieve optimal decisions for overall patient care
• Delivering care which is focused on patients and working with patients as partners in the delivery of excellent patient care
• In the interests of patient care, supporting the principle of treatment as close to the patient’s home as possible
• Ensuring that the decisions taken are fully informed and properly balanced, taking account of collective as well as individual need, and the requirement to live within available resources
• Genuinely promoting and supporting the delivery of national and local healthcare targets as one of the ways of raising healthcare standards for all
• Ensuring quality of services to patients, visitors and staff
• Maximising operational and performance management standards
• Optimising resource management
• To act as Patient Pathway Manager for the designated teams in the Unit.
• To deputise for the Service Manager as appropriate

About RNOH and benefits

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.

Joining our organisation means enjoying a wide range of staff benefits, including:

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.

Please refer to attached job description/ person specification for further information regarding roles and responsibilities.

This advert closes on Tuesday 30 Sep 2025