Deputy Practice Manager

Story Terrace Inc.; Farnborough; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

NHS Pension

27 Days holiday + 8 Bank Holidays

Job summary

Story Terrace Inc. in Farnborough is seeking a part-time Practice Manager/Coordinator to support the practice manager. You will lead staff, manage patient services and ensure safety, quality and regulatory compliance in a GP-led organisation.

The role emphasises data-informed improvement, ED&I and continuous development, with a focus on delivering high-quality patient care and efficient practice operations.

Qualifications

• Experience working in primary care.
• Experience of managing multidisciplinary teams.
• Excellent communication skills (written, oral and presenting).
• Strong IT skills (EMIS & Office).
• Ability to motivate teams, enhance morale and maintain a positive working environment.
• Ability to prioritise, delegate and work to deadlines.

Responsibilities

• Support the practice manager in day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Provide leadership and guidance to all staff ensuring they adhere to policy and procedure at all times.
• Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
• Implement systems to ensure compliance with CQC regulations and standards.
• Evaluate, organise and oversee the staff induction programme.
• Support the overall practice clinical governance framework, submitting reports for QOF, enhanced services and other reporting requirements.
• Guide the team to reach QOF targets (supported by the nursing and administrative leads).
• Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
• Implementing and embedding an effective practice and staff development plan for all staff.
• Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare.

Skills

Experience working in primary care

Experience of managing multi‑disciplin

Tools

EMIS

Office

Job description

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients.

About the Role

Monday-Friday 30 hours per week (4-5 days but must include Fridays)

To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

Through innovative ways of working, support the practice manager leading the team in promoting ED&I, SHEF, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.

Key Responsibilities

• Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
• Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
• Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators
• Implementing systems to ensure compliance with CQC regulations and standards
• Evaluating, organising and overseeing the staff induction programme
• Support the overall practice clinical governance framework, submitting reports for QOF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.
• Guide the team to reach QOF targets (supported by the nursing and administrative leads)
• Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
• Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
• Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
• Guiding staff and developing searches and audits on the clinical system
• Reviewing and updating clinical templates ensuring they relate to current practice
• Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
• Guiding the team to reach QOF targets (supported by the nursing and administrative leads)
• Ensuring the staff implement the practice wide approach to the management of all patient services matters
• Line managing the team, being responsible for timely and accurate appraisals and first line support for disciplinary and grievances.

About You

• Experience working in primary care
• Experience of managing multidisciplinary teams
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (EMIS & Office)
• Ability to motivate teams, enhance morale and maintain a positive working environment
• Ability to prioritise, delegate and work to deadlines

Compensation & Benefits

• Up to £17 per hour depending on experience
• 27 Days of Holiday + 8 BH
• NHS Pension