Deputy Operations Manager

Bishopsgate Institute; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A cultural organization in Brighton seeks a Deputy Operations Manager. This full-time position includes overseeing on-site operations, managing teams, and ensuring event delivery. The ideal candidate will have a proactive attitude and confidence in venue management. Key responsibilities include acting as the Data Protection Officer and managing Duty Managers. The work requires flexibility across all operational days, including evenings and weekends.

Qualifications

• Experience in venue management with a customer-focused approach.
• Ability to handle risk assessments and ensure high-quality event delivery.
• Capability to manage multiple tasks and medium-term projects.

Responsibilities

• Deputize for the Operations Manager in all on-site operations.
• Act as on-call key holder and liaise with the Infrastructure & Facilities Manager.
• Manage Duty Managers and Event Technicians, including rota planning.
• Cover Duty Manager shifts as needed.

Skills

Proactive attitude

Flexible

Box office experience

Reception management

Event management

Customer service

Health and safety knowledge

Data protection understanding

Job description

Overview

Bishopsgate Institute is looking for a Deputy Operations Manager. This is an exciting opportunity to join our friendly team as we welcome visitors, customers and venue clients to our busy and dynamic building.

Responsibilities

• Deputise for the Operations Manager across all on-site operations, including planning for successful event delivery.
• Key holder, on-call to attend if required out of hours, liaise with the Infrastructure & Facilities Manager.
• Act as the Institute’s Data Protection Officer, ensuring personal data is protected and stored correctly across electronic and hard copies.
• Manage Duty Managers and Event Technicians, including rota planning and adjustment.
• Line‑manage the Visitor Experience Team Lead to confirm sufficient staffing week to week.
• Cover Duty Manager shifts or breaks, possibly at short notice; unlock or lock the building as required.
• Full‑time role across all seven days the Institute operates, including evenings and weekends; fully on site with flexible working requests.

Qualifications & Skills

• Proactive, flexible, can‑do attitude; experienced and confident in box office, reception and venue management.
• Risk assessment, high quality events delivery, customer service, health and safety, data protection.
• Experience working across multiple strands of work, including short‑term tasks and medium‑term project work.

Application Deadline

Monday 12 January 2026 – 10am