Deputy Manager

Coach and Horses, Isleworth; Isleworth; On-site; GBP 24,000 - 32,000; Full time

Job summary

Coach and Horses, Isleworth, is seeking a hands-on Deputy Manager to help run our welcoming community pub, delivering warm hospitality and a memorable guest experience. Working with the General Manager, you will lead front-of-house, manage rotas, train staff, monitor stock and costs, and ensure impeccable food and drink standards in a busy, friendly setting.

If you thrive in a pub environment, enjoy developing a team and building relationships with regulars and local residents, this role offers

Qualifications

• Experience in a Deputy Manager, Assistant Manager or Senior Management role within a pub, restaurant or hospitality business.
• A genuine passion for hospitality, food and drink.
• Strong leadership and communication skills.
• A positive, hands-on approach with the ability to lead from the front.
• Excellent organisation and problem-solving skills.
• Commercial awareness and an understanding of sales, labour and cost control.
• Someone who thrives in a busy environment and enjoys being part of a close-knit team.
• Flexibility to work evenings, weekends and bank holidays.

Responsibilities

• Support the General Manager in the overall running of the business.
• Lead, motivate and develop the front-of-house team.
• Deliver outstanding customer service and create a welcoming atmosphere.
• Maintain high standards of food, drink, cleanliness and presentation.
• Assist with staff rotas, training and recruitment.
• Monitor stock, ordering, wastage and costs.
• Ensure all health and safety, licensing and food hygiene standards are maintained.
• Help drive sales, profitability and new business opportunities.
• Build strong relationships with regular customers and the local community.

Skills

Leadership

Team Management

Communication

Hospitality

Customer Service

Sales & Cost Control

Job description

Are you passionate about hospitality, great food and creating a fantastic pub atmosphere?

We are looking for an enthusiastic, experienced and motivated Deputy Manager to join our team at our welcoming community pub.

This is a fantastic opportunity for someone who loves the pub trade, takes pride in delivering exceptional customer service and enjoys leading a team in a busy, friendly and community-focused environment.

About the Role

Working closely with the General Manager, you will play a key role in the day-to-day running of the pub, helping to ensure everything runs smoothly while maintaining the highest standards of food, drink and service.

You will be a hands-on leader, leading by example, motivating the team and making sure every guest enjoys a warm welcome and memorable experience.

• Support the General Manager in the overall running of the business.
• Lead, motivate and develop the front-of-house team.
• Deliver outstanding customer service and create a welcoming atmosphere.
• Maintain high standards of food, drink, cleanliness and presentation.
• Assist with staff rotas, training and recruitment.
• Monitor stock, ordering, wastage and costs.
• Ensure all health and safety, licensing and food hygiene standards are maintained.
• Help drive sales, profitability and new business opportunities.
• Build strong relationships with regular customers and the local community.

What We're Looking For

• Previous experience in a Deputy Manager, Assistant Manager or Senior Management role within a pub, restaurant or hospitality business.
• A genuine passion for hospitality, food and drink.
• Strong leadership and communication skills.
• A positive, hands-on approach with the ability to lead from the front.
• Excellent organisation and problem-solving skills.
• Commercial awareness and an understanding of sales, labour and cost control.
• Someone who thrives in a busy environment and enjoys being part of a close-knit team.
• Flexibility to work evenings, weekends and bank holidays.

What We Offer

• A competitive salary, dependent on experience.
• The opportunity to be part of a friendly, supportive team.
• A varied and rewarding role with real responsibility.
• Opportunities for development and progression.
• The chance to make a real difference to a well-loved community pub.