Deputy Manager - Isleworth

Young's; Isleworth; On-site; GBP 26,000 - 34,000; Full time

Job summary

Young's is seeking an enthusiastic Deputy Manager for a welcoming community pub. You will work closely with the General Manager to run daily operations, lead the front-of-house team and ensure outstanding service in a busy, friendly environment.

You will motivate staff, uphold high standards of food, drink and cleanliness, and help grow sales and community engagement while working evenings, weekends and holidays as needed.

Qualifications

• Experience as Deputy Manager or in a senior hospitality role.
• Passion for hospitality, food and drink.
• Ability to lead from the front and manage front-of-house.
• Willingness to work evenings, weekends and bank holidays.
• Strong cost control and rostering awareness.

Responsibilities

• Support the General Manager in the overall running of the business.
• Lead, motivate and develop the front-of-house team.
• Deliver outstanding customer service and create a welcoming atmosphere.
• Maintain high standards of food, drink, cleanliness and presentation.
• Assist with staff rotas, training and recruitment.
• Monitor stock, ordering, wastage and costs.
• Ensure health, safety, licensing and food hygiene standards are maintained.
• Help drive sales, profitability and new business opportunities.
• Build relationships with regular customers and the local community.
• Lead from the front with a positive hands-on approach.

Skills

Leadership

Communication

Organisation

Problem solving

Customer service

Team motivation

Job description

We are looking for an enthusiastic, experienced and motivated Deputy Manager to join our team at our welcoming community pub. This is a fantastic opportunity for someone who loves the pub trade, takes pride in delivering exceptional customer service and enjoys leading a team in a busy, friendly and community-focused environment. About the Role Working closely with the General Manager, you will play a key role in the day-to-day running of the pub, helping to ensure everything runs smoothly while maintaining the highest standards of food, drink and service. You will be a hands-on leader, leading by example, motivating the team and making sure every guest enjoys a warm welcome and memorable experience. Key Responsibilities

• Support the General Manager in the overall running of the business.
• Lead, motivate and develop the front-of-house team.
• Deliver outstanding customer service and create a welcoming atmosphere.
• Maintain high standards of food, drink, cleanliness and presentation.
• Assist with staff rotas, training and recruitment.
• Monitor stock, ordering, wastage and costs.
• Ensure all health and safety, licensing and food hygiene standards are maintained.
• Help drive sales, profitability and new business opportunities.
• Build strong relationships with regular customers and the local community.
• Previous experience in a Deputy Manager, Assistant Manager or Senior Management role within a pub, restaurant or hospitality business.
• A genuine passion for hospitality, food and drink.
• Strong leadership and communication skills.
• A positive, hands-on approach with the ability to lead from the front.
• Excellent organisation and problem-solving skills.
• Commercial awareness and an understanding of sales, labour and cost control.
• Someone who thrives in a busy environment and enjoys being part of a close-knit team.
• Flexibility to work evenings, weekends and bank holidays.
• A competitive salary, dependent on experience.
• The opportunity to be part of a friendly, supportive team.
• A varied and rewarding role with real responsibility.
• Opportunities for development and progression.
• The chance to make a real difference to a well-loved community pub.