Deputy GM — Guest Experience & Operations Lead

Coppa Club; Reading; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Stream Access

Food Discount

Free Meals on Shift

Long Service Rewards

Hotel Discounts

Event Space Savings

Wellbeing Support

Retail Discounts

Apprenticeships

Enrichment Days

Job summary

Coppa Club in Reading seeks a Deputy General Manager to lead with purpose in a people-first environment and to inspire a high-performing team. You will oversee operations, mentor staff, and shape exceptional guest experiences daily.

The role requires a confident leader with hands-on hospitality management experience, a guest-first mindset, and strong communication skills to drive a consistent, memorable guest journey. Apply now to help grow the team and brand locally.

Qualifications

• Hospitality management experience required.
• Strong people management and communication skills.
• Ability to lead in a fast-paced guest-focused environment.

Responsibilities

• Lead operations alongside the General Manager.
• Empower and mentor team to deliver excellence.
• Elevate the guest journey to feel personal, seamless and special.
• Drive financial planning, staffing and inventory control.
• Grow talent through training and development across the team.
• Build relationships with the local community and strengthen brand presence.

Skills

Leadership

Guest-first mindset

Collaborator

Adaptability

Problem-solver

Job description

Coppa Club in Reading seeks a Deputy General Manager to lead with purpose in a people-first environment and to inspire a high-performing team. You will oversee operations, mentor staff, and shape exceptional guest experiences daily.

The role requires a confident leader with hands-on hospitality management experience, a guest-first mindset, and strong communication skills to drive a consistent, memorable guest journey. Apply now to help grow the team and brand locally.