Assistant Manager — Guest Experience Leader

Tavolino; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Stream Access

Food Discounts

Free meals on shift

Long Service Rewards

Hotel Discounts

Event Space Savings

Wellbeing Support

Retail Discounts

Apprenticeships

Enrichment Days

Job summary

Coppa Club London Bridge is seeking a hands-on Assistant Manager to lead daily operations, nurture a dedicated team, and deliver memorable guest experiences in a vibrant, community-driven setting.

You’ll champion service standards, collaborate across departments, empower colleagues to provide warm, efficient hospitality while supporting the club’s goals and welcoming guests from all backgrounds. This role offers progression opportunities and a culture that values wellbeing and creativity.

Qualifications

• Leadership: Proven experience in hospitality management with a hands-on, people-first approach.
• Guest-first mindset: you’re passionate about creating warm, memorable experiences.
• Collaborator: you thrive in a team and bring out the best in others.
• Adaptable: you stay cool under pressure and embrace a fast-paced environment.
• Problem-solver: you think on your feet and make smart decisions with confidence.

Responsibilities

• Lead the day-to-day: Oversee operations, support the team, and ensure smooth service.
• Elevate the guest journey: Create a welcoming atmosphere and uphold our high standards.
• Empower your team: Motivate, mentor, and maintain a culture of excellence.
• Drive performance: Support financial goals through smart planning and cost control.
• Grow talent: Help shape training initiatives and encourage career progression.
• Connect locally: Build relationships with the community and represent the Coppa spirit.

Skills

Leadership

Guest-first mindset

Collaborator

Adaptable

Problem-solver

Job description

Coppa Club London Bridge is seeking a hands-on Assistant Manager to lead daily operations, nurture a dedicated team, and deliver memorable guest experiences in a vibrant, community-driven setting.

You’ll champion service standards, collaborate across departments, empower colleagues to provide warm, efficient hospitality while supporting the club’s goals and welcoming guests from all backgrounds. This role offers progression opportunities and a culture that values wellbeing and creativity.