Assistant Manager — Lead Guest Experience & Team Growth

Tavolino; Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Stream Access

Food & Drinks Discount

Free Meals on Shift

Long Service Rewards

Hotel Discounts

Event Space Discounts

Wellbeing Support

Retail Discounts

Apprenticeships

Enrichment Days

Job summary

Coppa Club at London Bridge is seeking an Assistant Manager who leads with heart, delivering memorable guest experiences in a vibrant, community-driven setting. You will guide a team, maintain service excellence, and drive business performance in a busy hospitality environment.

The role requires hands-on leadership, adaptability, and a passion for people development, with the aim of nurturing a welcoming team culture and exceptional guest journeys across all shifts.

Qualifications

• Leadership in hospitality management.
• Guest-first mindset to create memorable experiences.
• Team collaboration and mentoring.
• Ability to stay calm under pressure in a fast-paced setting.

Responsibilities

• Oversee day-to-day operations and support the team.
• Elevate guest journey and uphold high standards.
• Mentor and develop team talent and culture of excellence.
• Drive performance through planning and cost control.
• Contribute to training initiatives and career progression.
• Represent Coppa Club within the community.

Skills

Leadership

Guest experience

Collaborative mindset

Adaptability

Problem solving

Job description

Coppa Club at London Bridge is seeking an Assistant Manager who leads with heart, delivering memorable guest experiences in a vibrant, community-driven setting. You will guide a team, maintain service excellence, and drive business performance in a busy hospitality environment.

The role requires hands-on leadership, adaptability, and a passion for people development, with the aim of nurturing a welcoming team culture and exceptional guest journeys across all shifts.